Release Highlights

Release Notes

Fluorine Patch 2 (InstanceSync for ServiceNow & ServiceBond for ServiceNow)

August 27, 2019

• ServiceNow can now run business rules when subscribing to deletes

Fluorine Patch 3 (DataSync for ServiceNow Agent)

June 26, 2019

• DataSync Agents for MS SQL Server databases will now force reloading of prepared SQL statements by default to prevent primary key violation exceptions

Fluorine Patch 1 Hotfix 1  (InstanceSync for ServiceNow & ServiceBond for ServiceNow)

June 4, 2019

• ServiceNow users with the perspectium role can now access the Perspectium Data Cleaner, PSP Row Discrepancy, PSP Event Subscription, and PSP Share Table Map tables

Fluorine Patch 2 (DataSync for ServiceNow Agent)

May 28, 2019

• Issues with a high number of consumers being created by the DataSync agent will no longer occur

Fluorine Patch 1  (InstanceSync for ServiceNow & ServiceBond for ServiceNow)

May 22, 2019

• ServiceNow subscribe performance has been improved by reducing repetitive actions with encryption functionality

• ServiceNow bulk shares for 25,000+ records will now run more efficiently due to performance enhancements with outbound message processing

• ServiceNow dynamic share performance has been improved by reducing overhead with encryption and logging functionalities

• The Last Sync Time field for ServiceNow dynamic share scheduled sync-ups will now be populated with the proper values

• The maximum bytes per ServiceNow dynamic/bulk share is now capped at 16 MB, and the maximum records per share is capped at 15,000 records

Fluorine Patch 1 (DataSync for ServiceNow Agent)

May 6, 2019

• Performance of the share table schemas functionality for ServiceNow bulk shares in DataSync integrations has been enhanced

Fluorine Release

March 14, 2019

New Features

• ServiceNow receipts can now be turned off for dynamic shares and bulk shares

• ServiceNow inbound messages can now be reprocessed in bulk

• Salesforce dynamic shares and bulk shares can now be sent using AES-256 encryption
  

• The value of a field for an outbound ServiceNow record can now be obfuscated throughout the entire outbound record
  

• ServiceNow table schemas can now be bulk shared to databases so that the Replicator Agent does not need to fetch schemas from the instance

• An option in ServiceNow is now available to sync all source fields (including custom fields) with the fields in a target instance

• You can now specify a list of accepted file extensions for attachments that you want to dynamic share out of your ServiceNow instance

• The InstanceSync and DataSync apps for Jira will be available for download soon on the Atlassian Marketplace

• Ivanti incidents can now be synced with other ITSM applications and databases via a ServiceBond integration

• ServiceNow incidents can now be synced with AWS Support Center cases

• ServiceOps ServiceNow-Jira is now available for syncing incidents with issues and change requests/change tasks with stories/epics

• You can now use the Replicator Agent to set up a temporal database

• Error notification emails about ServiceNow connection errors to the Perspectium Mesh (MBS) can now be sent in batches at specified time intervals

• InstanceSync for ServiceNow receipts can now be sent in batches

• Jira ServiceBond (SIAM) now supports the creation of remote issue links on target instances and in on-prem Jira instances via the Repeater Agent

• You can now modify the ServiceBond mapping of any client in your family from ServiceNow's Mapping UI page
  

• Descriptions have been added on the group shares Create New form to provide clearer directions for filtering and choosing tables/template 

• Templates for group shares are now added when the finish install scripts run 

• You can now view ServiceNow shared queue information in the receipt details for outbound messages 
  

• A ServiceNow or ServiceBond target instance can now be selected when creating a new group share 

• The number of Remedy scheduled jobs has been consolidated to improve performance when sending Remedy messages to the Repeater Agent 
  

• You can now check your connectivity to the Perspectium Mesh (MBS) for SalesInsight (Salesforce-to-ServiceNow) integrations and be notified when the connection is down
  

• A Common Catalog Task table has been added as part of the Common Request update set to support mappings for ServiceNow's Catalog Task (sc_task) table
  

• Observer for ServiceNow passwords are now AES-256 encrypted by default

• You can now test a record or run a bulk share for your conditional shares

• The Replicator Agent and Repeater Agent now include support for Java 11

• Subscribe conditions/settings for the Global table will no longer override subscribe conditions/settings for other ServiceNow tables

• You will now receive a ServiceNow inbound error message and Perspectium log message when a target instance is unavailable in Jira, Remedy, and Rally ServiceBond integrations

• OAUTH1 & OAUTH2 tokens that authenticate with the Perspectium Mesh can now be refreshed for ServiceBond integrations

• Labels on the Perspectium Properties & Replicator Properties pages in ServiceNow have been reworded so that each property's function is easier to understand

• You can now choose to enable or disable performance data reporting for the Replicator Agent

• An Observer for ServiceNow alert has been added to notify you when a node that your ServiceNow instance is running on is down

• ServiceNow dynamic share performance has been improved by reducing the amount of outbound messages that are generated each time a dynamic share runs

• The Replicator Tools page has a new look as well as features for table compare from ServiceNow to ServiceNow and ServiceNow to a database

• You can now specify a target field in the Jira Webhook URL to map your Jira issues to for a ServiceBond integration

• ServiceNow bulk shares that are scheduled as part of a group share can now be canceled

• You can now specify working directories to put the conf, bin, and perspectium_data directories in for the DataSync for ServiceNow Agent
  

• You can now manually encrypt the password used to connect to your Salesforce org for DataSync for Salesforce integrations

• Observer for ServiceNow alert flags will now display on trend group charts only if the flags are relevant to the trend group

• SalesInsight integrations now have a more efficient query pertaining to files (the ContentDocumentLink SObject) so that Salesforce SOQL limits are not exceeded

• You can now modify the SOQL queries for individual child SObjects of a parent SObject that has been configured for a Salesforce dynamic share

• On the Salesforce properties page, you can now set specify whether Salesforce outbound messages have a default state of either Ready until the messages are sent out successfully or Error when the messages are not sent out successfully

• Log messages for the Salesforce package have been improved to provide details about non-existent queues when trying to share out data

• ServiceNow scheduled bulk shares that are part of a group share will now run properly in the specified order

• A ServiceNow subscribed queue will now be created automatically once login information is entered and saved in Perspectium properties 

• A group share's status will now be properly updated to Completed when associated ServiceNow bulk shares or scheduled bulk shares run successfully 

• When selecting a ServiceNow table map for a dynamic share or bulk share, the default direction will now be set to outbound

• Sending ServiceNow data to a database using a PSP Table Field Map with the generate schemas option selected will now properly honor ServiceNow field lengths in the database

• ServiceNow bulk shares will now share out referenced field records without creating duplicate referenced field records in a target instance or database

• Add a scheduled job to defer ServiceNow scheduled bulk shares when multiple bulk shares are running in order to improve Replicator for ServiceNow instance performance

• Conditional shares for ServiceNow dynamic shares will now be shared out with the proper topic and type

• ServiceNow dynamic shares and bulk shares for ServiceBond integrations will now share out data with the proper encryption method

• Logs for the DataSync for ServiceNow Agent will no longer be generated in the wrapper directory and will not cause log file sizes to be excessive

• Form layouts will no longer be changed for non-Perspectium tables in ServiceNow

• ServiceNow text fields with strings greater than Salesforce character limits will no longer prevent a record from being inserted/updated in Salesforce

• ServiceNow dynamic shares with the same table, trigger conditions, and target queue but with different filter conditions will now share out properly

• For Salesforce dynamic shares on the Contracts SObject, hidden columns will now be handled properly

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See release notes for earlier releases.