Release Highlights
New Application Support
Now, you can sync your Ivanti incidents with other ITSM applications via the Perspectium Integration Mesh (previously MBS). Plus, the Perspectium InstanceSync and DataSync apps will be available soon on the Atlassian Marketplace, allowing you to easily sync DevOps data from one Jira instance. to another.
New Service Provider Support
Submit your incidents to AWS Support and Perspectium Support from within your own ITSM tool without the need to log into a separate portal.
Agent Enhancements
Configure your agent for creation of a temporal database and bulk sharing of your table schemas.
DataSync, On-demand DataSync & Intelligent Incidents beta apps for ServiceNow (coming soon!)
Sync your ServiceNow ITSM data with local data stores using Perspectium's DataSync app, coming soon to the ServiceNow Store. Plus, you can also sync your ServiceNow data with an AWS Relational Database Service (RDS) and then train AWS Machine Learning models to deliver custom predictions about your ITSM processes with the On-demand DataSync and Intelligent Incidents apps, both coming soon as beta releases.
Other Improvements
Data guarantee for ServiceBond integrations, data obfuscation enhancements, improvements for inbound message processing, and more!
Release Notes
Fluorine Patch 1 (Replicator)
TBD
- Reduced the amount of global property query to help improve performance for subscribe records in large bulk.
Fluorine Patch 11 (DataSync for ServiceNow Agent)
TBD
- Fixed an issue where the parameter for CLOB configuration defaults to an incorrect tag
- Fixed an issue where the Agent only ran table stats once instead of intervals
Fluorine Patch 2 Hotfix 1 (InstanceSync for ServiceNow & ServiceBond for ServiceNow)
June 26, 2020
- Added message count header to retrieve message counts posted using DataSync File Solution.
Fluorine Patch 1 Hotfix 1 (InstanceSync for ServiceNow & ServiceBond for ServiceNow)
June 26, 2020
- Added message count header to retrieve message counts posted using DataSync File Solution.
- Agent will now honor scientific notation values as string values when replicated
- Agent will now ignore consumption of monitor and counter messages that get replicated to the agent's subscribed queue
- Added additional checks to ensure tags are being honored for alter table statements
- Added extra details to retrieve the agent's system requirements when the validate configuration tool is ran on debug mode
- Fixed an issue where temporal data were not handled properly when the tag is enabled
- Fixed an issue where the agent now runs correctly when the agent is installed on a partition drive with or without administrative permissions
- Added support for dynamic ports for MSSQL server
- Added support for dynamic ports for MSSQL server
- Added support for the configuration of Snowflake in Replicator Agent installer.
- Added the configuration for the number of times and duration the DataSync agent will retry after a SQL exception occurs
- Fixed an issue where receipts had count discrepancies for large volumes of replications.
- Fixed an issue where the Agent system requirement check was checking only the root directory.
- DataSync Agents for MS SQL Server databases will now force reloading of prepared SQL statements by default to prevent primary key violation exceptions
- Fixed an issue for deletes on the subscribing instance to trigger business rule
- ServiceNow users with the perspectium role can now access the Perspectium Data Cleaner, PSP Row Discrepancy, PSP Event Subscription, and PSP Share Table Map tables
- Issues with a high number of consumers being created by the DataSync agent will no longer occur
- ServiceNow subscribe performance has been improved by reducing repetitive actions with encryption functionality
- ServiceNow bulk shares for 25,000+ records will now run more efficiently due to performance enhancements with outbound message processing
- ServiceNow dynamic share performance has been improved by reducing overhead with encryption and logging functionalities
- The Last Sync Time field for ServiceNow dynamic share scheduled sync-ups will now be populated with the proper values
- The maximum bytes per ServiceNow dynamic/bulk share is now capped at 16 MB, and the maximum records per share is capped at 15,000 records
- Performance of the share table schemas functionality for ServiceNow bulk shares in DataSync integrations has been enhanced
Fluorine Release
March 14, 2019
- ServiceNow receipts can now be turned off for dynamic shares and bulk shares
- ServiceNow inbound messages can now be reprocessed in bulk
- Salesforce dynamic shares and bulk shares can now be sent using AES-256 encryption
- The value of a field for an outbound ServiceNow record can now be obfuscated throughout the entire outbound record
- ServiceNow table schemas can now be bulk shared to databases so that the Replicator Agent does not need to fetch schemas from the instance
- An option in ServiceNow is now available to sync all source fields (including custom fields) with the fields in a target instance
- You can now specify a list of accepted file extensions for attachments that you want to dynamic share out of your ServiceNow instance
- The InstanceSync and DataSync apps for Jira will be available for download soon on the Atlassian Marketplace
- Ivanti incidents can now be synced with other ITSM applications and databases via a ServiceBond integration
- ServiceNow incidents can now be synced with AWS Support Center cases
- ServiceOps ServiceNow-Jira is now available for syncing incidents with issues and change requests/change tasks with stories/epics
- You can now use the Replicator Agent to set up a temporal database
- Error notification emails about ServiceNow connection errors to the Perspectium Mesh (MBS) can now be sent in batches at specified time intervals
- InstanceSync for ServiceNow receipts can now be sent in batches
- Jira ServiceBond (SIAM) now supports the creation of remote issue links on target instances and in on-prem Jira instances via the Repeater Agent
- You can now modify the ServiceBond mapping of any client in your family from ServiceNow's Mapping UI page
- Descriptions have been added on the group shares Create New form to provide clearer directions for filtering and choosing tables/template
- Templates for group shares are now added when the finish install scripts run
- You can now view ServiceNow shared queue information in the receipt details for outbound messages
- A ServiceNow or ServiceBond target instance can now be selected when creating a new group share
- The number of Remedy scheduled jobs has been consolidated to improve performance when sending Remedy messages to the Repeater Agent
- You can now check your connectivity to the Perspectium Mesh (MBS) for SalesInsight (Salesforce-to-ServiceNow) integrations and be notified when the connection is down
- A Common Catalog Task table has been added as part of the Common Request update set to support mappings for ServiceNow's Catalog Task (sc_task) table
- Observer for ServiceNow passwords are now AES-256 encrypted by default
- You can now test a record or run a bulk share for your conditional shares
- The Replicator Agent and Repeater Agent now include support for Java 11
- Subscribe conditions/settings for the Global table will no longer override subscribe conditions/settings for other ServiceNow tables
- You will now receive a ServiceNow inbound error message and Perspectium log message when a target instance is unavailable in Jira, Remedy, and Rally ServiceBond integrations
- OAUTH1 & OAUTH2 tokens that authenticate with the Perspectium Mesh can now be refreshed for ServiceBond integrations
- Labels on the Perspectium Properties & Replicator Properties pages in ServiceNow have been reworded so that each property's function is easier to understand
- You can now choose to enable or disable performance data reporting for the Replicator Agent
- An Observer for ServiceNow alert has been added to notify you when a node that your ServiceNow instance is running on is down
- ServiceNow dynamic share performance has been improved by reducing the amount of outbound messages that are generated each time a dynamic share runs
- The Replicator Tools page has a new look as well as features for table compare from ServiceNow to ServiceNow and ServiceNow to a database
- You can now specify a target field in the Jira Webhook URL to map your Jira issues to for a ServiceBond integration
- ServiceNow bulk shares that are scheduled as part of a group share can now be canceled
- You can now specify working directories to put the conf, bin, and perspectium_data directories in for the DataSync for ServiceNow Agent
- You can now manually encrypt the password used to connect to your Salesforce org for Replicator for Salesforce integrations
- Observer for ServiceNow alert flags will now display on trend group charts only if the flags are relevant to the trend group
- SalesInsight integrations now have a more efficient query pertaining to files (the ContentDocumentLink SObject) so that Salesforce SOQL limits are not exceeded
- You can now modify the SOQL queries for individual child SObjects of a parent SObject that has been configured for a Salesforce dynamic share
- On the Salesforce properties page, you can now set specify whether Salesforce outbound messages have a default state of either Ready until the messages are sent out successfully or Error when the messages are not sent out successfully
- Log messages for the Salesforce package have been improved to provide details about non-existent queues when trying to share out data
- ServiceNow scheduled bulk shares that are part of a group share will now run properly in the specified order
- A ServiceNow subscribed queue will now be created automatically once login information is entered and saved in Perspectium properties
- A group share's status will now be properly updated to Completed when associated ServiceNow bulk shares or scheduled bulk shares run successfully
- When selecting a ServiceNow table map for a dynamic share or bulk share, the default direction will now be set to outbound
- Sending ServiceNow data to a database using a PSP Table Field Map with the generate schemas option selected will now properly honor ServiceNow field lengths in the database
- ServiceNow bulk shares will now share out referenced field records without creating duplicate referenced field records in a target instance or database
- Add a scheduled job to defer ServiceNow scheduled bulk shares when multiple bulk shares are running in order to improve Replicator for ServiceNow instance performance
- Conditional shares for ServiceNow dynamic shares will now be shared out with the proper topic and type
- ServiceNow dynamic shares and bulk shares for ServiceBond integrations will now share out data with the proper encryption method
- Logs for the DataSync for ServiceNow Agent will no longer be generated in the wrapper directory and will not cause log file sizes to be excessive
- Form layouts will no longer be changed for non-Perspectium tables in ServiceNow
- ServiceNow text fields with strings greater than Salesforce character limits will no longer prevent a record from being inserted/updated in Salesforce
- ServiceNow dynamic shares with the same table, trigger conditions, and target queue but with different filter conditions will now share out properly
- For Salesforce dynamic shares on the Contracts SObject, hidden columns will now be handled properly