Release Highlights
On-demand DataSync & Incident Analytics is now live!
You can now bulk migrate your ServiceNow incident data to an AWS EC2 instance via Perspectium On-demand DataSync and then load that data into preconfigured Tableau dashboards for streamlined incident data visualization.
Integrate with the Service Provider Gateway Meshlet
As a service provider, you can now integrate your customers' ServiceNow instances to your Gateway ServiceNow instance using Perspectium's automated microservice, or Meshlet, integration framework.
We've improved our update sets per ServiceNow HealthScan results
Now, you can rest assured that Perspectium update sets are compliant with results from recently conducted ServiceNow HealthScans.
Planning your upgrade
To prepare your ServiceNow instance for an upgrade to the Fluorine+ release, follow these steps:
Read the Release Notes
Check out the Fluorine+ Release Notes below to determine whether the features, enhancements, and fixes in the release are necessary to improve the performance of your Perspectium integration.
Stop all Perspectium jobs
Log into any ServiceNow instances that have Perspectium update sets committed to them, and click Perspectium > Control and Configuration > Stop All Jobs to stop running all Perspectium jobs on each instance.
Preview and commit new update sets
Contact Perspectium Support to request download links for the Fluorine+ update sets that apply to your Perspectium integration. Then, preview and commit the update sets to the applicable instances.
NOTE: If upgrading from the Fluorine Patch 1 release of an update set, you may encounter update set preview errors. Make sure to accept all remote updates before committing any Fluorine+ update sets. Note that preview errors may still exist even if initially choosing to accept all remote updates, so be sure that no errors exist in the update set preview errors list before proceeding.
Run Finish Install scripts and start all Perspectium jobs
After committing Fluorine+ update sets to your instance, navigate to Perspectium > Control and Configuration > Finish Install and click Confirm to run the Perspectium Finish Install scripts. Then, click Perspectium > Control and Configuration > Start All Jobs to restart the Perspectium jobs for your instance.
Release Notes
Fluorine+ Release
June 28, 2019
- You can now use a streamlined Meshlet approach to onboard customers to your Service Provider Gateway ServiceNow instance
- You can now set up a DataSync integration with a Snowflake database by adding an <ensure_table_exists> directive to your agent.xml configuration file
- You can now specify a percentage of workers on your ServiceNow instance's nodes that will be used to run concurrent scheduled bulk shares
- You can now integrate ServiceNow, Jira, and Salesforce data with a ServiceBond multi-app integration
- You now have an option to save properties related to your Perspectium integration to ServiceNow's System Property (sys_properties) table to improve your integration's overall performance
- The Directory Replicator and Remedy Replicator types no longer appear as options in the DataSync for ServiceNow Agent installer
- Perspectium update sets are now compliant per recent ServiceNow HealthScan results
- You can now specify the names for the psp_valid_from and psp_valid_to columns in a temporal configuration for a DataSync Agent
- You will now need to use your Jira username and Jira API token to authenticate for ServiceBond for Jira and ServiceOps integrations
- You can now use the changes, changes to, and changes from operators when creating filter conditions for a ServiceNow dynamic share or bulk share
- The DataSync Agent will now come packaged with the 3.8.0 JDBC driver for DataSync integrations to a Snowflake database
- When running a Table Compare between two ServiceNow instances, you now have an option to bulk share any missing rows in your source instance to the target instance
- You can now view ServiceNow subscribed queue information in the receipt details for outbound messages
- You will now be prompted when checking the include all child tables option for dynamic shares to use this feature for DataSync for ServiceNow integrations only
- You can now choose a hashing function when creating data obfuscation rules for a ServiceNow dynamic share or bulk share
- You can now reprocess all ServiceNow inbound messages with a status of Skipped or Error by clicking Process all in the inbound messages list view
- DataSync Agents for MS SQL Server databases will now force reloading of prepared SQL statements by default to prevent primary key violation exceptions
- Error log messages in ServiceNow will no longer appear when clicking Get Queue Status
- Dynamic share business rules will now run properly after a delete action occurs on a targeted table
- DataSync Agents will now only run if 100GB of space is available on the hard disk partition where the Agent is installed
- You will now receive an error status message if trying to create a ServiceNow shared queue with spaces in its endpoint URL
- An error message will no longer appear when defining a field prefix for a ServiceNow subscribe in an InstanceSync for ServiceNow integration