Release Highlights
Using Flow for ServiceNow Dynamic Share is now live!
You can now choose between business rule or flow designer to send records out of your ServiceNow instance as they are created and/or updated
We've improved our data alignment
You can now choose to send dynamic share outbound message immediately for your ServiceBond integrations
Security fixes
Planning your ServiceNow instance upgrade
To prepare your ServiceNow instance for an upgrade to the Gold release, follow these steps:
Read the Release Notes
Check out the Gold Release Notes for InstanceSync, DataSync, ServiceBond, ServiceOps, and Service Provider Gateway below to determine whether the features, enhancements, and fixes in the release are necessary to improve the performance of your Perspectium integration.
Stop all Perspectium jobs
Log into any ServiceNow instances that have Perspectium update sets committed to them, and click Perspectium > Control and Configuration > Stop All Jobs to stop running all Perspectium jobs on each instance.
Preview and commit new update sets
Contact Perspectium Support to request download links for the Gold update sets that apply to your Perspectium integration. Then, preview and commit the update sets to the applicable instances.
Run Finish Install scripts and start all Perspectium jobs
After committing Gold update sets to your instance, navigate to Perspectium > Control and Configuration > Finish Install and click Confirm to run the Perspectium Finish Install scripts. Then, click Perspectium > Control and Configuration > Start All Jobs to restart the Perspectium jobs for your instance.
Release Notes
- You can now configure the number of times the DataSync agent will retry after a SQL error.
- The DataSync agent name is now automatically generated from the instance name as instancename_subscribe.
- Improved better error handling for DataSync agent when messages have empty values.
- Tasks pointing to the same database and server will allocate and start only one table stats collector to avoid placing excessive load on the agent and the database.
- Optimized Perspectium Apex Triggers to improve performance and speed
- Improved error handling for previewing bulk shares
- You can now use dynamic share to create flow to send records out of your ServiceNow instance even with setWorkflow set to false.
- You can now specify how many bulk share can run in a scheduled bulk share.
- You can now use the meshlet approach to create an integration between ServiceNow and Cherwell.
- You can now create change request integrations with customers in the Service Provider Gateway
- You can now setup the DataSync Agent for Snowflake through the Agent Installer
- You are now prompted to confirm when deleting messages in the inbound/outbound tables
- You now have more visibility into batch receipts generated by the replicator agent
- Special characters are now supported by meshlet integrations
- You can now override only share updated fields property by using the always share field property in the table field map record
- You can now use the Incident Management group share template to quickly create an integration for the incident process
- You can now bulk subscribe from ServiceNow to ServiceNow
- Easier creation and setup for shared and subscribed queues
- You can now integrate incident and requested items in Autotask
- You can now enable debug logging for a specified time frame in Perspectium properties
- You can now create a change request to work item integration between ServiceNow and Azure DevOps via an Azure DevOps meshlet
- You can now enable and monitor receipts for fanout queues
- You can now filter out which audit log records to share in dynamic share or bulk share
- On dynamic shares you are no longer restricted from using "Include Journal Fields" when "Business Rule When" is set to "Before". Instead, a warning message is displayed to notify users that "Include Journal Fields" should not be checked when sharing to another ServiceNow instance or SIAM integration.
- Add machine's hostname, internal IP address, Java version and OS version to DataSync Agent's heartbeat
- You can now validate the installation of the Repeater Agent
- Service integrations now support special and foreign characters
- Improved Dynamic Share's Scheduled sync up feature with indexed columns
- Receipt messages are now an opt-in feature and can be enabled in the u_psp_properties table by modifying the value of the com.perspectium.enable_receipts property
- You can now choose to send dynamic share outbound message immediately for your ServiceBond integrations
- Distribute bulk share workload feature will only schedule jobs on nodes that are online and are set to accept "any" schedulers
- ServiceBond for Splunk now formats data so it is easier to view
- Group share now includes Database Views tables
- You can now share child tables with the sys_template table
- View History is now compatible with enabled monitor and track history
- Deactivated Application Access Count action by default as it sends excessive noise that may not be useful for alerting