Release Highlights
New Application Support
Now, you can sync your Ivanti incidents with other ITSM applications via the Perspectium Integration Mesh (previously MBS). Plus, the Perspectium InstanceSync and DataSync apps will be available soon on the Atlassian Marketplace, allowing you to easily sync DevOps data from one Jira instance to another.
New Service Provider Support
Submit your incidents to AWS Support and Perspectium Support from within your own ITSM tool without the need to log into a separate portal.
Agent Enhancements
Configure your agent for creation of a temporal database and bulk sharing of your table schemas.
DataSync, On-demand DataSync & Intelligent Incidents apps for ServiceNow (coming soon!)
Sync your ServiceNow ITSM data with local data stores using Perspectium's DataSync app, coming soon to the ServiceNow Store. Plus, you can also sync your ServiceNow data with an AWS Relational Database Service (RDS) and then train AWS Machine Learning models to deliver custom predictions about your ITSM processes with the On-demand DataSync and Intelligent Incidents apps, both coming soon as beta releases.
Other Improvements
Data guarantee for ServiceBond integrations, data obfuscation enhancements, improvements for inbound message processing, and more!
Release Notes
March 14, 2019
- ServiceNow receipts can now be turned off for dynamic shares and bulk shares
- ServiceNow inbound messages can now be reprocessed individually or in bulk
- Salesforce dynamic shares and bulk shares can now be sent using AES-256 encryption
- The value of a field for an outbound ServiceNow record can now be obfuscated throughout the entire outbound record
- Table schemas can now be bulk shared to databases using the Replicator Agent
- An option in ServiceNow is now available to sync all source fields (including custom fields) with the fields in a target instance
- You can now specify a list of accepted file extensions for attachments that you want to dynamic share out of your ServiceNow instance
- The InstanceSync and DataSync apps for Jira are now available for download on the Atlassian Marketplace*
- Ivanti incidents can now be synced with other ITSM applications and databases*
- ServiceNow incidents can now be synced with AWS Support Center cases*
- ServiceOps ServiceNow-Jira is now available for syncing incidents with issues and change requests/change tasks with stories/epics*
- You can now use the Replicator Agent to create a temporal database
- Error notification emails about ServiceNow connection errors to the Perspectium Mesh (MBS) can now be sent in batches at specified time intervals
- InstanceSync for ServiceNow receipts can now be sent in batches
- Jira ServiceBond (SIAM) now supports the creation of remote issue links on target instances and in on-prem Jira instances via the Repeater Agent
- You can now choose any client within a PSP Family on ServiceNow's Mapping UI page
- Descriptions have been added on the group shares Create New form to provide clearer directions for filtering and choosing tables/template
- Templates for group shares are now added when the finish install scripts run
- You can now view ServiceNow shared queue information in the receipt details for outbound messages
- A ServiceNow or ServiceBond target instance can now be selected when creating a new group share
- The number of Remedy scheduled jobs has been consolidated to improve performance when sending Remedy messages to the Repeater Agent
- You can now check your connectivity the Perspectium Mesh (MBS) for SalesInsight (Salesforce-to-ServiceNow)
- A ServiceNow Catalog Task (sc_task) table map is now included as part of the Common Request update set
- Observer for ServiceNow passwords are now AES-256 encrypted by default
- You can now test a record or run a bulk share for your conditional shares
- The Replicator Agent and Repeater Agent now include support for Java 11*
- Messages for Salesforce can now be set to have a default status of either Error or Ready until the messages are sent out of the source Salesforce org*
- Subscribe conditions/settings for the Global table will no longer override subscribe conditions/settings for other ServiceNow tables
- ServiceNow scheduled bulk shares that are part of a group share will now run properly in the specified order
- A ServiceNow subscribed queue will now be created automatically once login information is entered and saved in Perspectium properties
- A group share's status will now be properly updated to Completed when associated ServiceNow bulk shares or scheduled bulk shares run successfully
- When selecting a ServiceNow table map for a dynamic share or bulk share, the default direction will now be set to outbound