The Save Perspectium properties in the sys_properties table option in Perspectium Properties lets you improve overall performance of your Perspectium integration by saving all properties related to your Perspectium integration to ServiceNow's System Property (sys_properties) table. By default, this option is disabled, and your Perspectium-related properties are saved in the Perspectium Properties table (u_psp_properties). If you enable this option and then make changes to your Perspectium properties, you can then copy those properties to the Perspectium Properties table by disabling this option again.
WARNING! Writing values to ServiceNow's sys_properties table might lead to issues with your instance. If you notice any issues with instance performance, disable the Save Perspectium properties in the sys_properties table option.
Prerequisites
First, you will need to install Replicator for ServiceNow and run the Perspectium Finish Install scripts.
Procedure
To save your Perspectium properties in ServiceNow's System Property (sys_properties) table, follow these steps:
Access Perspectium Properties
Log into your sharing ServiceNow instance and navigate to Perspectium > Control and Configuration > Properties.
Allow sharing of incidents to Perspectium Support
Check the box labeled Save Perspectium properties in the sys_properties table. Then, scroll to the bottom of the form and click Save to save your changes.
