To enable the syncing of data from your ServiceNow instance to other Perspectium-supported endpoints, you will first need to install Replicator for ServiceNow. The Replicator for ServiceNow installation process involves first previewing and then committing Perspectium update sets in your ServiceNow instance.


To install Replicator for ServiceNow, follow these steps:

Navigate to Retrieved Update Sets

Log into your ServiceNow instance and navigate to System Update Sets > Retrieved Update Sets or simply type Retrieved Update Sets in the Filter Navigator on the upper left-hand side of the screen.

Upload the Perspectium for ServiceNow update set

In the resulting form, click Import Update Set from XML under the Related Links section. Upload the Perspectium for ServiceNow update set (.xml file) provided by Perspectium Support. Then, click Upload.

Preview the update set

Click the name of the update set you uploaded in Step #2. Then, in the upper-right hand corner of the resulting form, click Preview Update Set.

Resolve potential errors

After Preview Update Set finishes running, close out of the pop-up and check if there are any errors or warnings. If errors or warnings have occurred, they will appear in the list at the bottom of the form under the Update Set Preview Problems tab. Check the box next to each error or warning and choose whether to Accept remote update or Skip remote update. To view previously configured fields and updates that may be affected for each error or warning, click Show local field and/or Show local update. For more information, see preview a remote update set.

Commit the update set

Once any errors or warnings have been addressed, click Commit Update Set in the upper right-hand corner of the form. After Update Set Commit finishes running, close out of the pop-up.