Perspectium Service Gateway between Jira and ServiceNow is a preconfigured service integration that bonds ServiceNow incidents and change requests with Jira issues. Service Gateway eliminates miscommunication between IT Operations and Development teams by automating common processes. As a result, your customers will realize better response times and transparency of work. Here's how Service Gateway can help to automate your organization's DevOps processes:
- When an incident is created in ServiceNow, create an issue in Jira and bi-directionally synchronize both applications
- When change request/change task is created in ServiceNow, a Jira story/epic is automatically created and synchronized
- When a Jira story or task is created, optionally create change request in your ServiceNow instance
Prerequisites
You will first need to install Perspectium update sets to your ServiceNow instance in the following order:
1. Perspectium Core update set
2. Perspectium Common Endpoint update set
3. Update set for the table you are integrating listed below:
| Table | Update Set |
|---|---|
| Incident | Perspectium Common Incident update set |
| Change | Perspectium Common Change update set |
4. Perspectium Service Gateway for Jira update set
You can request download links for these update sets by contacting Perspectium Support.
You will also need to run the Finish Install scripts and set your initial Perspectium & Replicator properties.
Procedure
To get started with your Service Gateway integration to ServiceNow, follow these steps:
