The shared queue you create within ServiceNow will enable the sharing of incident and change request records to Jira. After creating your shared queue, you can then choose to share your ServiceNow instance data via dynamic share.
Procedure
To get started with your Service Gateway integration, follow these steps:
Navigate to Shared Queues
Log into ServiceNow and navigate to Perspectium > DataSync (previously Replicator) > Shared Queues or simply type and then click Shared Queues in the Filter Navigator on the upper left-hand side of the screen.
Then, click New.
Create shared queue
Choose Service Gateway as the Queue Type, then in the Queue Name field, type <integration>.<SN_instance>, i.e. incident.dev12345, change.dev67890.
Follow the rest of the steps in Create a ServiceNow shared queue.
Then, click Submit.
