Service Gateway
Gold Release
Enhancements
- Encrypt field values in meshlet configuration using encrypt(<VAL>).
Gold Release
April 29, 2020New Features
- Syncing your Autotask tickets with other Perspectium-supported ITSM applications is now available.
Gold 5.0.7 Release
July 10, 2020New Features
- Integrate Azure DevOps incident with other Perspectium-supported ITSM applications.
Gold Release
March 26, 2020New Features
- Integrate Azure DevOps work item tasks with other Perspectium-supported ITSM applications change request .
Gold Release
TBDNew Features
- Cherwell meshlet service is now available to integrate Cherwell records with other Perspectium-supported ITSM applications.
Gold 5.0.8 Release
June 22, 2020Enhancements
- Fixed an issue where DXC Incidents are not getting resolved and misrouted
- Integrate your DXC incidents to other Perspectium-supported ITSM applications. Get started with ServiceGateway for DXC by contacting Perspectium Support.
- Common document for User table is now available for Service Gateway. Integrate your DXC users with the support of Common User.
Gold Patch 1 Release
April 1, 2020Enhancements
- Handle resolved incidents as an insert or an update to Ivanti incident records.
- Send acknowledgement messages back to Ivanti to update your Incident records with specific fields, such as your Service, Category, Subcategory, etc.
Gold Release
March 26, 2020New Features
- Integrate Ivanti Task records with other Perspectium endpoints.
- Bond ServiceNow User records with a one-way User integration to Ivanti user.
- Use default values to handle messages that fail because of invalid values. Contact Perspectium Support to start incorporating default values with Service Gateway for Ivanti.
- Integrate Service Request records from other Perspectium endpoints to Ivanti's Service Request.
Gold 5.0.12 Release
July 30, 2020
Enhancements
- Jira Change meshlet service is available to integrate Jira change records with other Perspectium-supported ITSM applications.
- Enhanced session authentication to use a single session throughout the Jira meshlets.
Gold 5.0.10 Release
July 13, 2020
New Features
- Jira Change meshlet service is available to integrate Jira change records with other Perspectium-supported ITSM applications.
Gold 5.0.9 Release
July 1, 2020Enhancements
- Support session cookie authentication for Jira Server.
Gold Release
June 1, 2020Enhancements
- Added the ability to authenticate against a staging instance
- Enhanced Jira meshlet to build url from yml instead of building it off ServiceNow instance
- Added correlation logic
- Optimized the start up of Jira meshlet
- Added the ability to for Jira meshlet to select different Jira projects
- Retrieving Jira Projects are now automated with Jira meshlet service.
Gold Release
TBDEnhancements
- ServiceNow meshlet service is available to integrate ServiceNow records with other Perspectium-supported ITSM applications.
- OAuth2 authentication is now supported with all ServiceNow Meshlets.
Bug Fixes
- Additional table maps are included for Common Incident to create users in your ServiceNow instance.