To configure your ServiceNow-Ivanti Service Gateway integration, you will need to create a ServiceNow dynamic share so that data can be shared out of your ServiceNow instance and into Ivanti. Dynamic shares allow for real time sharing of ServiceNow records as they are created and updated. Creating a dynamic share for your Ivanti Service Gateway integration will ensure that data that is modified in real time will be shared out from ServiceNow and into Ivanti.
Prerequisites
You will first need to install 3 Perspectium update sets to your ServiceNow instance in the following order:
1. Perspectium Core update set
2. Perspectium Common Endpoint update set
3. Update set for the table you are integrating listed below:
| Table | Update Set |
|---|---|
| Incident | Perspectium Common Incident update set |
| Change | Perspectium Common Change update set |
| Problem | Perspectium Common Problem update set |
| Task | Perspectium Common Task update set |
You can request download links for these update sets by contacting Perspectium Support.
Procedure
To create a dynamic share for your ServiceNow-Ivanti Service Gateway integration, follow these steps:
Create a ServiceNow shared queue for Ivanti
Log into your ServiceNow instance and navigate to Perspectium > Replicator > Shared Queues or simply type and then select Shared Queues in the Filter Navigator on the upper left-hand side of the screen. Then, click New. In the Name field, type psp.in.meshlet.INTEGRATION_NAME.ivanti.INSTANCE_NAME. Replace INTEGRATION_NAME with the table you are are integrating (incident, change, etc.), and INSTANCE_NAME with your instances name. Finally, follow the remaining steps to create a ServiceNow shared queue.
Navigate to Dynamic Share
Navigate to Perspectium > Replicator > Dynamic Share or simply type Dynamic Share in the Filter Navigator on the upper left-hand side of the screen.
Choose the table map
In the Table Map dropdown, select your integrations table map.
| Table | Table Map |
|---|---|
| Incident | Incident to Common Incident |
| Change | Change to Common Change |
| Problem | Problem to Common Problem |
| Task | Task to Common Task |
| User | User to Common User |
Configure other dynamic share settings
From the Table dropdown, choose the table you want to integrate, and from the Encryption Method dropdown, choose Base64 Encode only. Then, click the Trigger Conditions tab. From the Business Rule When dropdown, select before and type 50 as the Business Rule Order. Finally, choose psp.in.meshlet.INTEGRATION_NAME.ivanti.INSTANCE_NAME as the Target Queue.
Save your dynamic share
Follow any remaining steps to create a ServiceNow dynamic share and click Submit to save your settings.
Next steps
