Service Gateway
Gold Release
Enhancements
- Encrypt field values in meshlet configuration using encrypt(<VAL>).
Gold Release
TBDNew Features
- Syncing your Autotask tickets with other Perspectium-supported ITSM applications is now available.
Gold Release
TBDNew Features
- Integrate Azure DevOps tickets with other Perspectium-supported ITSM applications.
Gold Release
TBDNew Features
- Cherwell meshlet service is now available to integrate Cherwell records with other Perspectium-supported ITSM applications.
Gold Release
TBDEnhancements
- Integrate your DXC incidents to other Perspectium-supported ITSM applications. Get started with ServiceGateway for DXC by contacting Perspectium Support.
- Common document for User table is now available for Service Gateway. Integrate your DXC users with the support of Common User.
Gold Patch 1 Release
April 1, 2020Enhancements
- Handle resolved incidents as an insert or an update to Ivanti incident records.
- Send acknowledgement messages back to Ivanti to update your Incident records with specific fields, such as your Service, Category, Subcategory, etc.
Gold Release
March 26, 2020New Features
- Integrate Ivanti Task records with other Perspectium endpoints.
- Bond ServiceNow User records with a one-way User integration to Ivanti user.
- Use default values to handle messages that fail because of invalid values. Contact Perspectium Support to start incorporating default values with Service Gateway for Ivanti.
- Integrate Service Request records from other Perspectium endpoints to Ivanti's Service Request.
Gold Release
TBDEnhancements
- ServiceNow meshlet service is available to integrate ServiceNow records with other Perspectium-supported ITSM applications.
- OAuth2 authentication is now supported with all ServiceNow Meshlets.