Release Highlights //TODO: Find and Replace on F+

// TODO: Old stuff from F+

On-demand DataSync & Incident Analytics is now live!

You can now bulk migrate your ServiceNow incident data to an AWS EC2 instance via Perspectium On-demand DataSync and then load that data into preconfigured Tableau dashboards for streamlined incident data visualization.

Integrate with the Service Provider Gateway Meshlet

As a service provider, you can now integrate your customers' ServiceNow instances to your Gateway ServiceNow instance using Perspectium's automated microservice, or Meshlet, integration framework.

We've improved our update sets per ServiceNow HealthScan results

Now, you can rest assured that Perspectium update sets are compliant with results from recently conducted ServiceNow HealthScans.

Planning your ServiceNow instance upgrade

To prepare your ServiceNow instance for an upgrade to the Fluorine+ release, follow these steps:

Read the Release Notes

Check out the Gold Release Notes for InstanceSync, DataSync, ServiceBond, ServiceOps, and Service Provider Gateway below to determine whether the features, enhancements, and fixes in the release are necessary to improve the performance of your Perspectium integration.

Stop all Perspectium jobs

Log into any ServiceNow instances that have Perspectium update sets committed to them, and click Perspectium > Control and Configuration > Stop All Jobs to stop running all Perspectium jobs on each instance.

Preview and commit new update sets

Contact Perspectium Support to request download links for the Gold update sets that apply to your Perspectium integration. Then, preview and commit the update sets to the applicable instances.

Run Finish Install scripts and start all Perspectium jobs

After committing Gold update sets to your instance, navigate to Perspectium > Control and Configuration > Finish Install and click Confirm to run the Perspectium Finish Install scripts. Then, click Perspectium > Control and Configuration > Start All Jobs to restart the Perspectium jobs for your instance.