In Replicator Properties, the option to skip updating the sys_domain_path field when your instance is subscribing to records from other ServiceNow instances will skip updating the sys_domain_path field on a record to keep the value as it currently is or allow the system to update the record appropriately if the domain changes. In domain-separated ServiceNow instances (Helsinki version or later), if you update a record without changing the sys_domain field, the sys_domain_path will be updated to the default global value of “/” that comes in with the incoming record. Prior to the ServiceNow Helsinki release, the system would auto adjust to the proper domain path after updating the record.
Prerequisites
First, you will need to install Replicator for ServiceNow and run the Perspectium Finish Install scripts.
You will also need to request domain separation for your subscribing (Helsinki version or later) ServiceNow instance.
Procedure
To skip updating the sys_domain_path field when subscribing to records, follow these steps:
Access Replicator Properties
Log into your subscribing ServiceNow instance and navigate to Perspectium > Replicator > Properties.
Skip updating the sys_domain_path field when subscribing to records
Check the box labeled skip updating the sys_domain_path field when subscribing to records. Then, scroll down to the bottom of the page and click Save to save your changes.
