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The Perspectium SalesInsight case-incident integration enables the syncing of Salesforce cases with ServiceNow incidents. This approach to creating your data integration utilizes scheduled jobs and Salesforce Apex triggers to send and receive messages to the Perspectium Mesh.

Get started with SalesInsight (incident-case)

To get started with your SalesInsight case-incident integration, you will need to complete the following procedures:


Install the Perspectium Package for Salesforce

Configure your Salesforce org's remote site settings

Configure Perspectium Replicator as a Salesforce connected app

Configure Perspectium properties for Salesforce

Create a custom case field

Create a Salesforce shared queue

Create a Salesforce subscribed queue

Create a Salesforce dynamic share

Create a Perspectium job for Salesforce

Configure ServiceNow to share/subscribe to your Salesforce org




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