Incident Meshlet
5.0.3 Release (April 29, 2020)
Enhancements
- Support toggling query of system notes from Autotask
5.0.2 Release (April 23, 2020)
New Features
- Syncing your Autotask tickets with other Perspectium-supported ITSM applications is now available.
Incident Meshlet
5.0.7 Release (July 10, 2020)
Change Request Meshlet
5.0.0 Release (March 26, 2020)
New Features
- Integrate Azure DevOps work item tasks with other Perspectium-supported ITSM applications change request .
Incident Meshlet
5.0.0 Release (TBD)
New Features
- Cherwell meshlet service is now available to integrate Cherwell records with other Perspectium-supported ITSM applications.
Incident Meshlet
5.0.12 Release (September 10, 2020)
Enhancements
- Added the ability to receive and process multiple attachments from a single payload.
5.0.8 Release (June 22, 2020)
Enhancements
- Fixed an issue where DXC Incidents are not getting resolved and misrouted.
- Integrate your DXC incidents to other Perspectium-supported ITSM applications. Get started with ServiceGateway for DXC by contacting Perspectium Support.
- Common document for User table is now available for Service Gateway. Integrate your DXC users with the support of Common User.
User Meshlet
5.0.8 Release (June 22, 2020)
Enhancements
- Common document for User table is now available for Service Gateway. Integrate your DXC users with the support of Common User.
Incident Meshlet
5.0.15 Release (October 15, 2020)
Enhancements
- Adding correlation_id look up for users in Ivanti.
5.0.14 Release (September 17, 2020)
Bug Fixes
- Fixed an issue with AES encryption in meshlets throwing a null pointer exception for unencrypted payload value.
- Fixed an issue with the Ivanti incident meshlet not processing attachments from Ivanti.
5.0.12 Release (September 9, 2020)
Enhancements
- Encrypt field values in meshlet configuration using encrypt(<VAL>) in Ivanti Incident meshlets.
5.0.1 Release (April 1, 2020)
Enhancements
- Handle resolved incidents as an insert or an update to Ivanti incident records.
- Send acknowledgement messages back to Ivanti to update your Incident records with specific fields, such as your Service, Category, Subcategory, etc.
5.0.0 Release (March 26, 2020)
Enhancements
- Encrypt field values in meshlet configuration using encrypt(<VAL>).
User Meshlet
5.0.12 Release (September 9, 2020)
Enhancements
- Encrypt field values in meshlet configuration using encrypt(<VAL>) in User meshlets.
Incident Meshlet
5.0.12.1 Release (October 29, 2020)
Bug Fixes
- Fixed an issue where Jira incident meshlet does not create a new session on Jira restart.
5.0.9 Release (July 1, 2020)
5.0.6 Release (May 21, 2020)
5.0.2 Release (April 23, 2020)
Enhancements
- Added the ability to authenticate against a staging instance
- Enhanced Jira meshlet to build url from yml instead of building it off ServiceNow instance
- Added correlation logic
- Optimized the start up of Jira meshlet
- Added the ability to for Jira meshlet to select different Jira projects
Change Meshlet
5.0.10 Release (July 13, 2020)
New Features
- Jira Change meshlet service is available to integrate Jira change records with other Perspectium-supported ITSM applications.
5.0.12 Release (August 2, 2020)
Enhancements
- Enhanced session authentication to use a single session throughout the Jira meshlets.
Incident Meshlet
5.0.6 Release (May 21, 2020)
New Features
- Syncing your Jira Service Desk incidents and requests with other Perspectium-supported ITSM applications is now available.
Incident Meshlet
5.0.0 Release (TBD)
Enhancements
- ServiceNow meshlet service is available to integrate ServiceNow records with other Perspectium-supported ITSM applications.
- OAuth2 authentication is now supported with all ServiceNow Meshlets.
Bug Fixes
- Additional table maps are included for Common Incident to create users in your ServiceNow instance.