New Features

• Syncing your Autotask tickets with other Perspectium-supported ITSM applications is now available.

New Features

• Integrate Azure DevOps incident with other Perspectium-supported ITSM applications.

New Features

• Integrate Azure DevOps work item tasks with other Perspectium-supported ITSM applications change request .

New Features

• Cherwell meshlet service is now available to integrate Cherwell records with other Perspectium-supported ITSM applications.

Enhancements

• Added the ability to receive and process multiple attachments from a single payload.

Enhancements

• Fixed an issue where DXC Incidents are not getting resolved and misrouted.
• Integrate your DXC incidents to other Perspectium-supported ITSM applications. Get started with ServiceGateway for DXC by contacting Perspectium Support.

• Common document for User table is now available for Service Gateway. Integrate your DXC users with the support of Common User. 

Enhancements

• Adding correlation_id look up for users in Ivanti. 

Bug Fixes

• Fixed an issue with AES encryption in meshlets throwing a null pointer exception for unencrypted payload value.

• Fixed an issue with the Ivanti incident meshlet not processing attachments from Ivanti.

Enhancements

• Encrypt field values in meshlet configuration using encrypt(<VAL>) in Ivanti Incident or User meshlets.

Enhancements

• Handle resolved incidents as an insert or an update to Ivanti incident records. 

• Send acknowledgement messages back to Ivanti to update your Incident records with specific fields, such as your Service, Category, Subcategory, etc. 

Enhancements

• Encrypt field values in meshlet configuration using encrypt(<VAL>).

Bug Fixes

• Fixed an issue where Jira incident meshlet does not create a new session on Jira restart.

Enhancements

• Jira Change meshlet service is available to integrate Jira change records with other Perspectium-supported ITSM applications.

• Enhanced session authentication to use a single session throughout the Jira meshlets.  

New Features

• Jira Change meshlet service is available to integrate Jira change records with other Perspectium-supported ITSM applications.

Enhancements

• Support session cookie authentication for Jira Server.

Enhancements

• Retrieving Jira Projects are now automated with Jira meshlet service.

Enhancements

• Added the ability to authenticate against a staging instance

• Enhanced Jira meshlet to build url from yml instead of building it off ServiceNow instance
• Added correlation logic
• Optimized the start up of Jira meshlet
• Added the ability to for Jira meshlet to select different Jira projects

Enhancements

• ServiceNow meshlet service is available to integrate ServiceNow records with other Perspectium-supported ITSM applications.

• OAuth2 authentication is now supported with all ServiceNow Meshlets. 

Bug Fixes

• Additional table maps are included for Common Incident to create users in your ServiceNow instance.