Perspectium Service Gateway is a solution that bundles process and services with cloud integration to facilitate automated Service Provider to Customer interactions. Service Gateway can automate service requests and case management between Provider and Customer systems, manage multiple customers in a single environment securely and at scale, and deliver repeatable customer on-boarding with predefined services.
The Service Gateway is composed of a ServiceNow native application that is deployed on the Service Provider’s ServiceNow instance, components in the Perspectium Integration Mesh for Message transformation and brokering, and a native application on your ITSM platform when available, or a mesh component, Meshlet, that interfaces with your platform.
Perspectium Service Gateway's features ranges from the following:
- Common Document Format mapping
- Bulk import or export of customer data e.g. CMDB, Knowledge base, Users
- Publishes once and subscribed by many
- Store and forward
- Same time update sequence guarantee
- Preconfigured zero footprint Meshlet or full featured native application (ServiceNow)
- Support for Flow Designer on ServiceNow for robust triggering
