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Release Highlights




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(tick)  (tick)  New Application Support

Now, you can sync your Ivanti incidents with other ITSM applications via the Perspectium Integration Mesh (previously MBS). Plus, the the Perspectium InstanceSync and DataSync apps will be available soon on the Atlassian Marketplace, allowing you to easily sync DevOps data from one Jira instance. to another.

(tick) (tick)  New Service Provider Support

Submit your incidents to AWS Support and Perspectium Support from within your own ITSM tool without the need to log into a separate portal.

(tick) (tick)  Agent Enhancements

Configure your agent for creation of a temporal database and bulk sharing of your table schemas.

(tick) 

(tick)  DataSync, On-demand DataSync & Intelligent Incidents beta apps for ServiceNow (coming soon!)

Sync your ServiceNow ITSM data with local data stores using Perspectium's DataSync app, coming soon to the ServiceNow Store. Plus, you can also sync your ServiceNow data with an AWS Relational Database Service (RDS) and then train AWS Machine Learning models to deliver custom predictions about your ITSM processes with the On-demand DataSync and Intelligent Incidents apps, both coming soon as beta releases.

(tick) (tick) Other Improvements

Data guarantee for ServiceBond integrations, data obfuscation enhancements, improvements for inbound message processing, and more!




Release Notes


Fluorine Patch 1 (Replicator)

TBDMarch 14, 2019

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5815

9760



Fluorine Patch 11 (DataSync for ServiceNow Agent)

TBD

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titleBug Fixes

  • Fixed an issue where the parameter for CLOB configuration defaults to an incorrect tagServiceNow inbound messages can now be reprocessed individually or in bulk 
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-20598658


  • Fixed an issue where the Agent only ran table stats once instead of intervalsSalesforce dynamic shares and bulk shares can now be sent using AES-256 encryption
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keyDEV-4605

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keyDEV-3927

9895



Fluorine Patch 2 Hotfix 1 (InstanceSync for ServiceNow & ServiceBond for ServiceNow)

June 26, 2020

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  • Added message count header to retrieve message counts posted using DataSync File Solution.Table schemas can now be bulk shared to databases using the Replicator Agent
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-64359487



Fluorine Patch 1 Hotfix 1 (InstanceSync for ServiceNow & ServiceBond for ServiceNow)

June 26, 2020

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  • Added message count header to retrieve message counts posted using DataSync File Solution.An option in ServiceNow is now available to sync all source fields (including custom fields) with the fields in a target instance
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keyDEV-58189487



Fluorine Patch 9 (DataSync for ServiceNow Agent)

February 11, 2020


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keyDEV-62829169



Fluorine Patch 7 (DataSync for ServiceNow Agent)

December 3, 2019


  • Agent will now ignore consumption of monitor and counter messages that get replicated to the agent's subscribed queueThe InstanceSync and DataSync apps for Jira will be available for download soon on the Atlassian Marketplace
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-42668691


  • Added additional checks to ensure tags are being honored for alter table statementsIvanti incidents can now be synced with other ITSM applications and databases
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEVINC-64685139


  • Added extra details to retrieve the agent's system requirements when the validate configuration tool is ran on debug modeServiceNow incidents can now be synced with AWS Support Center cases*
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keyDEV-66038643

  • ServiceOps ServiceNow-Jira is now available for syncing incidents with issues and change requests/change tasks with stories/epics*


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  • Fixed an issue where temporal data were not handled properly when the tag is enabled
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keyDEVINC-63385183


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keyDEV-60598643



Fluorine Patch 6 (DataSync for ServiceNow Agent)

October 10, 2019


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  • Added support for dynamic ports for MSSQL serverError notification emails about ServiceNow connection errors to the Perspectium Mesh (MBS) can now be sent in batches at specified time intervals
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  • Added support for dynamic ports for MSSQL server
5813
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7012


Fluorine Patch 5 (DataSync for ServiceNow Agent)

October 4, 2019 


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  • Added support for the configuration of Snowflake in Replicator Agent installer.
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keyDEV-4924

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7939

  • Added the configuration for the number of times and duration the DataSync agent will retry after a SQL exception occurs
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyCE-160


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  • Fixed an issue where receipts had count discrepancies for large volumes of replications.
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keyDEV-7358


Fluorine Patch 4 (DataSync for ServiceNow Agent)

August 29, 2019


  • Fixed an issue where the Agent system requirement check was checking only the root directory.
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keyDEV-7378


Fluorine Patch 3 (DataSync for ServiceNow Agent)

August 27, 2019


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  • Fixed an issue for deletes on the subscribing instance to trigger business rule
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Fluorine Patch 1 Hotfix 1  (InstanceSync for ServiceNow & ServiceBond for ServiceNow)

June 4, 2019


  • ServiceNow users with the perspectium role can now access the Perspectium Data Cleaner, PSP Row Discrepancy, PSP Event Subscription, and PSP Share Table Map tables
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Fluorine Patch 2 (DataSync for ServiceNow Agent)

May 28, 2019


  • Issues with a high number of consumers being created by the DataSync agent will no longer occur
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keyINC-5099



Fluorine Patch 1  (InstanceSync for ServiceNow & ServiceBond for ServiceNow)

May 22, 2019


  • ServiceNow subscribe performance has been improved by reducing repetitive actions with encryption functionality
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-6979


  • ServiceNow bulk shares for 25,000+ records will now run more efficiently due to performance enhancements with outbound message processing
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-6889


  • The Last Sync Time field for ServiceNow dynamic share scheduled sync-ups will now be populated with the proper values
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7087


  • The maximum bytes per ServiceNow dynamic/bulk share is now capped at 16 MB, and the maximum records per share is capped at 15,000 records
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7130



Fluorine Patch 1 (DataSync for ServiceNow Agent)

May 6, 2019


  • Performance of the share table schemas functionality for ServiceNow bulk shares in DataSync integrations has been enhanced
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Fluorine Release

March 14, 2019


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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-3927


  • ServiceNow table schemas can now be bulk shared to databases so that the Replicator Agent does not need to fetch schemas from the instance
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-6435


  • An option in ServiceNow is now available to sync all source fields (including custom fields) with the fields in a target instance
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keyDEV-6282


  • The InstanceSync and DataSync apps for Jira will be available for download soon on the Atlassian Marketplace
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-6468


  • ServiceNow incidents can now be synced with AWS Support Center cases
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keyDEV-6603


  • ServiceOps ServiceNow-Jira is now available for syncing incidents with issues and change requests/change tasks with stories/epics
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-6059


  • Error notification emails about ServiceNow connection errors to the Perspectium Mesh (MBS) can now be sent in batches at specified time intervals
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keyDEV-5286


  • Descriptions have been added on the group shares Create New form to provide clearer directions for filtering and choosing tables/template 
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keyDEV-5562


  • The number of Remedy scheduled jobs has been consolidated to improve performance when sending Remedy messages to the Repeater Agent 
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-4895
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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-4896


  • Subscribe conditions/settings for the Global table will no longer override subscribe conditions/settings for other ServiceNow tables
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keyDEV-6027


  • You will now receive a ServiceNow inbound error message and Perspectium log message when a target instance is unavailable in Jira, Remedy, and Rally ServiceBond integrations
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-5814


  • An Observer for ServiceNow alert has been added to notify you when a node that your ServiceNow instance is running on is down
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keyDEV-52865098


  • The Replicator Tools page has a new look as well as features for table compare from ServiceNow to ServiceNow and ServiceNow to a databaseDescriptions have been added on the group shares Create New form to provide clearer directions for filtering and choosing tables/template 
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
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serverJIRA
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-50496069


  • You can now modify the SOQL queries for individual child SObjects of a parent SObject that has been configured for a Salesforce dynamic shareObserver for ServiceNow passwords are now AES-256 encrypted by default
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-9896031


  • On the Salesforce properties page, you can now set specify whether Salesforce outbound messages have a default state of either Ready until the messages are sent out successfully or Error when the messages are not sent out successfullyYou can now test a record or run a bulk share for your conditional shares
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Jira
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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-6255-5713


  • Log messages for the Salesforce package have been improved to provide details about non-existent queues when trying to share out data
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serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-48956268
Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-4896-6269



UI Button
colorred
sizelarge
icondelete
titleBug Fixes


  • ServiceNow scheduled bulk shares that are part of a group share will now run properly in the specified orderMessages for Salesforce can now be set to have a default status of either Error or Ready until the messages are sent out of the source Salesforce org*
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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-57135805


  • A ServiceNow subscribed queue will now be created automatically once login information is entered and saved in Perspectium properties Subscribe conditions/settings for the Global table will no longer override subscribe conditions/settings for other ServiceNow tables
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-60273237


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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-59155525


  • When selecting a ServiceNow table map for a dynamic share or bulk share, the default direction will now be set to outboundOAUTH1 & OAUTH2 tokens that authenticate with the Perspectium Mesh can now be refreshed for ServiceBond integrations
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-54626630


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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-6199-6655


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serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-58144456


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serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-42605924


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DEV-5095
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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
key

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-5098

UI Button
colorred
sizelarge
icondelete
titleBug Fixes

5722


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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-58055538


  • ALogs for the DataSync for ServiceNow subscribed queueAgent will now be created automatically once login information is entered and saved in Perspectium properties no longer be generated in the wrapper directory and will not cause log file sizes to be excessive
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serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-32375534


Show If
special@authenticated

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-55255042


  • When selecting a ServiceNow table map for a dynamic share or bulk share, the default direction will now be set to outboundServiceNow text fields with strings greater than Salesforce character limits will no longer prevent a record from being inserted/updated in Salesforce
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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-6630-4452


Show If
special@authenticated

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serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-66556511


Show If
special@authenticated

Jira
serverJIRA
columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-4456

*Work on this feature/enhancement is currently in progress

6874




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