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Procedure

To get started with install Observer for ServiceNow, follow the steps outlined below:


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title1. Request the Observer Update Set for ServiceNow


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Before getting started, you will need to request the Observer Update Set for ServiceNow from Perspectium Support (support@perspectium.com)



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title2. Install the Perspectium application


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Install Perspectium ApplicationInstall Perspectium Application

See Install DataSync for ServiceNow.



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title3. Run Perspectium Finish Install


See Run Perspectium Finish Install scriptsRun Perspectium Finish Install scriptsScripts.

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Starting with Helium 6.1.0 version of the Core application, running Finish Install after installing a Perspectium update set will no longer be required. 




Observer is made up of two components, the ServiceNow application that pushes data to the Perspectium Integration Mesh and the user interface (Observer UI) that sits in the Integration Mesh for you to see real time data collection and analytics of your instance.

You can start using Observer by configuring the ServiceNow application and/or using the Observer UI.

To access the Observer UI from your ServiceNow instance, in the top left-hand navigation window type Observer UI. Then, click the Observer UI module that appears underneath the navigation window. If you're not automatically redirected to Observer in a separate browser tab, check your browser's settings to make sure that you are allowing popups from ServiceNow.com.

(info) NOTE: To easily access Observer later, click the Image Removed icon to save Observer UI to your ServiceNow favorites.
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title4. Set initial properties


See Set initial Initial Perspectium properties Properties in ServiceNow

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Set initial Perspectium properties in ServiceNow
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title5. Access Observer
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Next, continue to configure your Observer properties in ServiceNow