To ensure that the data being shared out of Ivanti and into ServiceNow (inbound data) is being mapped correctly when arriving at your ServiceNow instance, you will next need to add and update some of the scripts in the PSP Common Incident to Incident transform map under the PSP Common Transform Maps module. ServiceNow transform maps handle the format of data being shared into a ServiceNow instance. Making changes to the transform map scripts will allow data to be properly shared out of Ivanti Service Manager and then be mapped correctly to the relevant fields in ServiceNow.
Prerequisites
First, you will need to create a ServiceNow dynamic share for Ivanti.
You will also need to create a ServiceNow subscribed queue and subscribe for Ivanti and edit ServiceNow outbound table map fields for Ivanti.
Procedure
To add and edit the PSP Common Incident to Incident transform map scripts for Ivanti, follow these steps:
Access the transform map
Log into your ServiceNow instance and navigate to System Import Sets > Administration > Transform Maps or simply type and then select Transform Maps in the Filter Navigator on the upper left-hand side of the screen. Then, search for and then click into the transform map you are integrating.
| Table | Transform Map |
|---|---|
| Incident | PSP Common Incident to Incident |
| Change | PSP Common Change to Change |
| Problem | PSP Common Problem to Problem |
| Task | PSP Common Task to Task |
Edit the onAfter script with Order 110
Scroll down to the tabs at the bottom of the form and click the Transform Scripts tab. In the list of Transform Scripts, search for and click into the onAfter script with an Order of 110. Scroll down to the scripting window and replace "msp_client_incident_sent" with "ivanti_sent"
Finally, click Update in the bottom left-hand corner of the form to save the changes to your transform map script.
Add transform scripts
Create New transform map scripts according to the information in the table shown below.
| When | Order | Script |
|---|---|---|
| onBefore | 80 | // Prevents duplication of comments |
| onBefore | 85 | (function runTransformScript(source, map, log, target /*undefined onStart*/ ) { if (source.u_caller_email.nil()) {return; } var gr = new GlideRecord("sys_user"); gr.addQuery("email", source.u_caller_email);gr.query(); if (gr.next()) {target.caller_id = gr.sys_id; } })(source, map, log, target); |
| onAfter | 90 | (function runTransformScript(source, map, log, target /*undefined onStart*/ ) {var pspS = new PerspectiumEncryption(); var pspR = new PerspectiumReplicator(); var ogr = new GlideRecord("psp_out_message"); ogr.addQuery("state", "deferred"); var orQc = ogr.addQuery("u_extra", "CONTAINS", "number=" + source.u_number); orQc.addOrCondition("u_attributes", "CONTAINS", target.sys_id);ogr.query(); while (ogr.next()) {// update value with correlation id before we send out var decodeData = pspS.decryptString(ogr.value); decodeData = decodeData.replace("<correlation_id/>", "<correlation_id>" + target.correlation_id + "</correlation_id>"); if (decodeData.indexOf("</attachments>") > -1) { ogr.name = ogr.name.replace("update", "attach");} ogr.value = pspS.encryptStringWithCipher(decodeData, "3"); ogr.u_extra = ""; ogr.state = "ready"; ogr.update(); } })(source, map, log, target); |
NOTE: Contact Perspectium Support to start using Ivanti Incident Meshlet correlate message.
Next steps
