After creating the integrations for the data you want to share data out of Ivanti, you will need to create web service script actions for each integration to ensure that certain actions link to business rules that occur in Ivanti Service Manager.
Prerequisites
First, you will need to create your Ivanti integrations.
Procedure
To create web script actions for each Ivanti integration, follow these steps:
Navigate to Quick Actions
Log into Ivanti Service Manager and click the 
in the upper right-hand corner of the screen to access your settings. Then, on the left-hand side Settings panel, navigate to Business Objects (under Build). On the resulting page, select the table you want to integrate (Incident, Problem, etc.) to access business objects for the that table. Finally, in the upper right-hand corner of the resulting page, click Quick Actions.
Create a web service script action
In the upper left-hand corner of the page, click Create New Actions. Then, scroll to the bottom of the actions menu and click Web Service Script.
Connect your Ivanti integration script
Click Enter action name and type Perspectium Create __________ (replace the blank with the integration you are doing, Perspectium Create Incident or Perspectium Create Task, etc.). Then, from the Connection dropdown, choose the web service connection you created earlier to connect the appropriate integration script with the web service script. Finally, click Save at the top of the form to save your changes.
Create additional web service script actions
Using Steps #1-3 as a guide, create additional web service script actions according to the table shown below. This setup assumes you will sync data from your Ivanti incident table. To sync other tables data from Ivanti, replace Incident with the table name.
| Table | Action name | Connection |
|---|---|---|
| Incident | Perspectium Update Incident | Perspectium Update Incident |
| Attachment | Perspectium Create Incident Attachment | Perspectium Create Incident Attachment |
| Notes | Perspectium Create Incident Comment | Perspectium Create Incident Comment |
NOTE: The Attachment and Notes tables will not appear in the list of icons on the Business Objects page. To access these tables, type the table name in the search bar labeled Find: in the upper right-hand corner of the screen.
