AWS Support Center case fields will be e-bonded with and mapped to relevant ServiceNow incident fields in your ServiceBond for AWS integration.
The default field mappings among AWS Support Center cases and ServiceNow incidents are detailed below:
AWS Support Center case field | ServiceNow incident field | Notes |
---|---|---|
Type | Category | |
Category | Subcategory | |
Correspondence | Comments | |
Severity | Priority | ServiceNow critical Priority = AWS Support Center urgent Severity ServiceNow high Priority = AWS Support Center high Severity ServiceNow moderate Priority = AWS Support Center normal Severity ServiceNow low Priority = AWS Support Center low Severity |
Correspondence | Attachments | A maximum of 3 ServiceNow Attachments can be synced with AWS Support Center Correspondence each time a ServiceNow incident is created or updated |
Additional Contacts | Watch List | ServiceNow Watch List values must be in email address format to successfully sync with AWS Support Center Additional Contacts |
Subject | Short Description |