ServiceNow table maps will often generate common documents with empty elements depending on the script that is used or the source field that is being mapped. This may not be the desired result and hiding these empty elements may be more favorable. This can be done using the hide empty fields feature that is built into table maps.
Prerequisites
First, you will need to commit a Perspectium update set containing table maps to your ServiceNow instance.
You will also need to create a ServiceNow dynamic share or bulk share.
Lastly, you will need to add a table map to your dynamic share
Procedure
To hide empty fields, follow these steps:
Access your table field map
Log into your sharing ServiceNow instance and navigate to Perspectium > Control and Configuration > Table Maps. Click into the table map that you want to modify
Enable hide empty fields
Check the Hide Empty Fields checkbox to ensure that this table map will generate an outbound record (i.e. the XML) without empty fields.
Save your table field map
Click Update in the upper right-hand corner of the form to save the changes to your table field map.
