Release Highlights
DataSync Release Notes
See what's new with all the data integration solutions!
Service Gateway Release Notes
See what's new in all the integration available to facilitate automated Service Provider to Customer interactions!
Other Products Release Notes
See what's new in Observer, Dashboard or the Archive Viewer!
Planning your ServiceNow instance upgrade
To prepare your ServiceNow instance for an upgrade to the Helium release, follow these steps:
Read the Release Notes
Check out the Helium Release Notes for InstanceSync, DataSync, ServiceBond, ServiceOps, and Service Provider Gateway below to determine whether the features, enhancements, and fixes in the release are necessary to improve the performance of your Perspectium integration.
Stop all Perspectium jobs
Log into any ServiceNow instances that have Perspectium update sets committed to them, and click Perspectium > Control and Configuration > Stop All Jobs to stop running all Perspectium jobs on each instance.
Preview and commit new update sets
Contact Perspectium Support to request download links for the Helium update sets that apply to your Perspectium integration. Then, preview and commit the update sets to the applicable instances.
Run Finish Install scripts and start all Perspectium jobs
After committing Helium update sets to your instance, navigate to Perspectium > Control and Configuration > Finish Install and click Confirm to run the Perspectium Finish Install scripts. Then, click Perspectium > Control and Configuration > Start All Jobs to restart the Perspectium jobs for your instance.