<style> .release-box { height: 30px; width: 100px; padding-top: 8px; text-align: center; border-radius: 5px; font-weight: bold; background-color: #0ACA8B; border-color: #FCE28A; } .release-box:hover { cursor: hand; cursor: pointer; opacity: .9; } </style> <meta name="robots" content="noindex"> <div class="release-box"> <a href="https://docs.perspectium.com/display/fluorineplus" style="text-decoration: none; color: #FFFFFF; display: block;"> Fluorine+ </a> </div> |
In order to ensure that case records are shared out to your shared queue and then eventually on to ServiceNow, you will need to create a dynamic share on the Salesforce side.
Install the Perspectium Package for Salesforce
Configure your Salesforce remote site settings
Configure Perspectium Replicator as a Salesforce connected app
Configure Perspectium properties for Salesforce
Create a Salesforce shared queue
To create a dynamic share in Salesforce, follow these steps:
|