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To correlate your Ivanti Service Manager incidents with another ITSM app, you will need to create a Correlation ID field in the table whose data you are sharing out.
First, you will need to create your Ivanti integrations and create Ivanti web service script actions.
You will also need to create your Ivanti business rules.
To create a custom Correlation ID in the table whose data you want to share out of Ivanti Service Manager, follow these steps:
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