To ensure that Zendesk tickets are arriving in your ServiceNow instance, you will need to create a subscribed queue and subscribe to the data being shared out of Zendesk.
Prerequisites
First, you will need to create a ServiceNow dynamic share for Zendesk.
Procedure
To create a ServiceNow subscribed queue and subscribe to Zendesk, follow these steps:
Create a ServiceNow subscribed queue for Zendesk
Log into your ServiceNow instance and navigate to Perspectium > DataSync > Subscribed Queues or simply type and then select Subscribed Queues in the Filter Navigator on the upper left-hand side of the screen. Then, click New.
In the Name field, type in the same queue name as used in the Zendesk meshlet's perspectium.message.outboundQueue meshlet configuration, such as psp.out.meshlet.zendesk.my_instance.
Enter your Queue username and Queue password (provided by Perspectium Support), and check the Active box.
Submit
Click Submit in the bottom left-hand corner of the form to save your subscribed queue settings.