Table maps handle how data being shared out of ServiceNow is processed. Your outbound table map for Zendesk will require some field changes to ensure that data is mapped correctly when sent from ServiceNow to Zendesk.
Procedure
To edit the table map for Zendesk, follow these steps:
Log into your ServiceNow instance and navigate to Perspectium Common Documents > PSP Common Table Maps or simply type and then select Table Maps in the Filter Navigator on the upper left-hand side of the screen.
Then, search for and click into the table map. See the following table below for which table map you need for your integration:
| Table | Table Map |
|---|---|
| Incident | Incident to Common Incident |
You can easily search for this table map by typing the name in the search window under the Name field.
Scroll down to the list of PSP Table Field Maps and click New.
Create field maps to map fields between ServiceNow and Zendesk as appropriate and click Submit when done.
For example, you can map it so the ticket will show as a specific user as the requester. If not mapped, tickets created in Zendesk will show the requester as being the integration user entered in the meshlet configuration.