To ensure that Ivanti Service Manager incidents are arriving at your ServiceNow instance, you will need to create a subscribed queue and subscribe to the data being shared out of Ivanti.
Prerequisites
First, you will need to create a ServiceNow dynamic share for Ivanti.
Procedure
To create a ServiceNow subscribed queue and subscribe for Ivanti, follow these steps:
Create a ServiceNow shared queue for Ivanti
NaviLog into your ServiceNow instance and navigate to Perspectium > Replicator > Shared Queues or simply type and then select Shared Queues in the Filter Navigator on the upper left-hand side of the screen. In the Name field, type psp.in.meshlet.ivanti. Then, follow the remaining steps to create a ServiceNow shared queue.
Navigate to Dynamic Share
Navigate to Perspectium > Replicator > Dynamic Share or simply type Dynamic Share in the Filter Navigator on the upper left-hand side of the screen.
Choose the Incident to Common Incident table map
In the Table Map dropdown, select Incident to Common Incident.
Configure other dynamic share settings
From the Encryption Method dropdown, choose Base64 Encode only. Then, click the Trigger Conditions tab. From the Business Rule When dropdown, select before and type 50 as the Business Rule Order. Finally, choose psp.in.meshlet.ivanti as the Target Queue.
Add a before share script
Click the Filter and Enrichment tab. In the Before share script window, add the following script:
if (psp_action == "insert") {var pspA = new PerspectiumAttachment(); pspA.sendIndividualAttachments(current, "deferred", "ivanti_sent", share_gr); } |
Save your dynamic share
Follow any remaining steps to create a ServiceNow dynamic share and click Submit to save your settings.
Next steps
Create a ServiceNow subscribed queue and subscribe for Ivanti
