You can sync your ServceNow attachments, comments, and work notes by enabling the Include attachments option in your dynamic share or bulk share. If syncing data with a dynamic share, you will need to enable the Share Pending Attachments option to send out attachments that were uploaded before you created your dynamic share.
Prerequisites
First, you will need to follow the steps to get started with Replicator and create a dynamic share or create a bulk share.
Sync attachments
To sync attachments among your ServiceNow instances, follow these steps:
Access your dynamic share or bulk share
Log into your sharing (source) ServiceNow instance and navigate to Perspectium > Replicator > Dynamic Share or Bulk Share. Then, click into the dynamic share or bulk share that you want to share attachments with.
Include attachments
Click the Additional Settings tab. Then, check the Include attachments box to enable the sharing of attachments to your subscribing (target) instance(s).
NOTE: If using a dynamic share, you may want to share out attachments that were updated before your dynamic share was created. To share out previously uploaded attachments, click the Advanced tab. Then, check Share Pending Attachments.
Save your changes
In the bottom left-hand corner of the form, click Update to save the changes to your dynamic share or bulk share.
NOTE: After enabling the Include attachments option, shared records from the sys_attachment and sys_attachment_doc tables will be put into outbound messages in the u_psp_attachment_out_message table before being shared out of your source instance.
