To enable the syncing of data from your ServiceNow instance to other Perspectium-supported endpoints, you will first need to install Replicator for ServiceNow. The installation process involves first previewing and then committing Perspectium update sets.
Procedure
To install Replicator for ServiceNow, follow these steps:
Log into your ServiceNow instance and navigate to System Update Sets > Retrieved Update Sets or simply type Retrieved Update Sets in the left side navigation window.
In the resulting form, click Import Update Set from XML under the Related Links section.
Upload the update set (.xml file) provided by Perspectium Support. Then, click Upload.
Click the name of the update set you uploaded in Step #3. Then, in the upper-right hand corner of the resulting form, click Preview Update Set.
After Preview Update Set finishes running, close out of the pop-up and check if there are any errors or warnings. If errors or warnings have occurred, they will appear in the list at the bottom of the form under the Update Set Preview Problems tab. Check the box next to each error or warning and choose whether to Accept remote update or Skip remote update. To view previously configured fields and updates that may be affected for each error or warning, click Show local field and/or Show local update. For more information, see preview a remote update set.
Once any errors or warnings have been addressed, click Commit Update Set in the upper right-hand corner of the form.
After Update Set Commit finishes running, close out of the pop-up.
Next steps
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