Common Change

The Common Change document is an XML schema that contains default fields for mapping change request form values from one system to another.

A sample Common Change looks like this:

<common_change>
   <affected_cis>
      <affected_ci>
         <ci_class />
         <ci_name />
         <ci_id />
      </affected_ci>
   </affected_cis>
   <approval />
   <approvers>
      <approver>
         <created />
         <approver_name />
         <assignment_group_name/>
         <approver />
         <state />
         <comments/>
         <approver_email />
         <assignment_group/>
      </approver>
   </approvers>
   <assigned_to />
   <assignment_group />
   <attachments>
      <attachment>
         <data />
         <size_bytes />
         <file_name />
         <sys_id />
         <content_type />
      </attachment>
   </attachments>
   <backout_plan />
   <category />
   <change_tasks>
      <change_task>
         <assignment_group />
         <short_description />
         <correlation_id />
         <number />
         <work_notes />
         <comments />
         <correlation_display />
         <change_task_type />
         <assigned_to />
         <state />
         <description />
         <cmdb_ci />
      </change_task>
   </change_tasks>
   <close_code />
   <close_notes />
   <cmdb_ci />
   <comments />
   <correlation_display />
   <correlation_id />
   <description />
   <end_date />
   <impact />
   <impacted_services>
      <impacted_service>
         <operational_status />
         <type />
         <location_name />
         <id />
         <manually_added />
         <name />
      </impacted_service>
   </impacted_services>
   <implementation_plan />
   <incidents_caused>
      <incident>
         <number />
         <opened_at />
         <category />
         <caller_id_name />
         <assigned_to_name />
         <short_description />
         <priority />
         <id />
         <state />
         <assignment_group_name />
      </incident>
   </incidents_caused>
   <incidents_fixed>
      <incident>
         <number />
         <opened_at />
         <category />
         <caller_id_name />
         <assigned_to_name />
         <short_description />
         <priority />
         <id />
         <state />
         <assignment_group_name />
      </incident>
   </incidents_fixed>
   <justification />
   <number />
   <priority />
   <problems>
      <problem>
         <short_description />
         <assignment_group_name />
         <id />
         <assigned_to_name />
         <state />
         <number />
      </problem>
   </problems>
   <provider />
   <psp_action />
   <requested_by />
   <requested_by_date />
   <risk>3</risk>
   <short_description />
   <start_date />
   <state />
   <test_plan />
   <type />
   <work_notes />
</common_change>

Embedded records

Embedded records are fields in the Common Change document that cannot be mapped by singular values. Instead, they are entirely different record included inside the Common Change document to be created on the subscribing system. For example, the attachment field in the Common Change is an embedded record that, when populated, will create a new attachment on the system receiving the Common Change.