The Common Request document is an XML schema that contains default fields for mapping Request form values from one system to another. The common request format mirrors what one would see of the Request form with related lists expressed in embedded XML form.
A sample Common Request looks like this:
<common_request>
<active />
<activity_due />
<additional_assignee_list />
<approval />
<approval_history />
<approval_set />
<approvers />
<assigned_to />
<assignment_group />
<attachments>
<attachment>
<data />
<size_bytes />
<file_name />
<sys_id />
<content_type />
</attachment>
</attachments>
<business_duration />
<business_service />
<calendar_duration />
<calendar_stc />
<closed_at />
<closed_by />
<close_notes />
<cmdb_ci />
<comments />
<comments_and_work_notes />
<company />
<contact_type />
<correlation_display />
<correlation_id />
<delivery_address />
<delivery_plan />
<delivery_task />
<description />
<due_date />
<escalation />
<expected_start />
<follow_up />
<group_approvals />
<group_list />
<impact />
<knowledge />
<location />
<made_sla />
<number />
<opened_at />
<opened_by />
<order />
<parent />
<price />
<priority />
<provider />
<reassignment_count />
<recurring_prices>
<recurring_price>
<recurring_frequency />
<recurring_price />
</recurring_price>
</recurring_prices>
<rejection_goto />
<requested_date />
<requested_for />
<requested_items>
<requested_item>
<price />
<stage />
<quantity />
<assigned_to />
<due_date />
<cat_item />
<number />
<sc_catalog />
</requested_item>
</requested_items>
<request_state />
<short_description />
<sla_due />
<special_instructions />
<stage />
<state />
<sys_class_name />
<sys_created_by />
<sys_created_on />
<sys_domain />
<sys_domain_path />
<sys_mod_count />
<sys_tags />
<sys_updated_by />
<sys_updated_on />
<time_worked />
<upon_approval />
<upon_reject />
<urgency />
<user_input />
<variables />
<watch_list />
<wf_activity />
<work_end />
<work_notes />
<work_notes_list />
<work_start />
</common_request>
Embedded records
Embedded records are fields in the Common Request document that cannot be mapped by singular values. Instead, they are entirely different records included inside the Common Request document to be created on the subscribing system.
The following are examples of the embedded records in Common Request:
Attachment Embedded Record
The attachment field in the Common Request is an embedded record that, when populated, will create a new attachment on the system receiving the Common Request.
| Table Map Source Field | Definition |
|---|---|
| data | Attachment data in an encoded string format |
| size_bytes | Measurement of how much the attachment data contains |
| file_name | Name of the attached file |
| sys_id | Unique record identifier of the attachment |
| content_type | Attachments content type (i.e jpeg, png, txt, etc.) |
Recurring Price Record
The recurring price field in the Common Request is an embedded record that, when populated, will create a new recurring price on the system receiving the Common Request.
| Table Map Source Field | Definition |
|---|---|
| recurring_frequency | Rate at which the recurring prices occurs |
| recurring_price | Price of the recurring prices |
Requested Item Record
The requested item field in the Common Request is an embedded record that, when populated, will create a new requested item on the system receiving the Common Request.
| Table Map Source Field | Definition |
|---|---|
| price | Price of the requested item |
| stage | Development of the requested item |
| quantity | Amount of requested item |
| assigned_to | User the requested item is assigned to |
| due_date | Date the requested item must be fulfilled |
| cat_item | Catalog item reference |
| number | Record number of the requested item |
| sc_catalog | Catalog reference |
Variables
To access variables in your table maps scripts, you can use the variables object of the record. For example, to put all of a requested item's variables into the description field of the outbound table map record:
var variables = current.variables.getElements();
var output = "Variables: \r\n ";
for (var i = 0; i<variables.length; i++) {
var question = variables[i].getQuestion();
output = output + (question.getLabel() + ":" + question.getValue() + "\r\n") ;
}
answer = current.description +"\r\n\r\n"+ output;
