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To ensure that the data being shared out of Ivanti and into ServiceNow (inbound data) is being mapped correctly when arriving at your ServiceNow instance, you will next need to add and update some of the scripts in the PSP Common Incident to Incident transform map under the PSP Common Transform Maps module. ServiceNow transform maps handle the format of data being shared into a ServiceNow instance. Making changes to the transform map scripts will allow data to be properly shared out of Ivanti Service Manager and then be mapped correctly to the relevant fields in ServiceNowServiceNow script actions are server-side scripts triggered by events that can modify configuration items in your instance. The script action that you will need to add will create a ServiceNow outbound message for any incident records that have attachment data included, thus ensuring that any attachments you have created in ServiceNow are successfully shared out to Ivanti Service Manager.

Prerequisites

 First, you will need to create a ServiceNow dynamic share for Ivanti.

 You will also need to create a ServiceNow subscribed queue and subscribe for Ivanti and edit ServiceNow outbound table map fields for Ivanti.

Procedure

To  Lastly, you will need to add and edit the PSP Common Incident to Incident ServiceNow transform map scripts for Ivanti.

Procedure

To add a ServiceNow attachment.uploaded script action for Ivanti, follow these steps:

Add scripts for additional table map fields

Using Step #3 as a guide, click into and then add Source Scripts for the table map fields per the information in the table shown below.

UI Steps
UI Step Access the Incident to PSP Common Incident transform map Create a new script action Log into your ServiceNow instance and navigate to System Import SetsPolicy > AdministrationEvents > Transform MapsScript Actions or simply type and then select Transform MapsScript Actions in the Filter Navigator on the upper left-hand side of the screen. Then, search for and then click into the PSP Common Incident to Incident transform mapclick New to create a new script action. (function runTransformScript(source, map, log, target /*undefined onStart*/ ) {    var pspS = new PerspectiumEncryption();    var pspR = new PerspectiumReplicator();    var ogr = new GlideRecord("psp_out_message");    ogr.addQuery("state", "deferred");    var orQc = ogr.addQuery("u_extra", "CONTAINS", "number=" + source.u_number);    orQc.addOrCondition("u_attributes", "CONTAINS", target.sys_id);    ogr UI Step Add transform scripts an attachment.uploaded script In the resulting Script Action form, type Perspectium Attachment (Ivanti) as the Name. Then, select attachment.uploaded from the Event name dropdown. Check the Active box. Then, add the script shown below in the scripting window and click Submit in the bottom left-hand corner of the form to save your script action. pspShareUploaded(); function pspShareUploaded() {    var pspRepl = new PerspectiumReplicator();    var pspUtil = new PerspectiumUtil();    var tableName = event.parm1;    var tableSysId = event.parm2;    var tgr = new GlideRecord(tableName);    tgr.addQuery('sys_id', tableSysId);    tgr.queryNoDomain();    if (!tgr.next()) {        return;    }    var op = "attach";    var agr = new GlideRecord(event.table);    agr.get(event.instance);    if (pspUtil.recordHasTag(agr, "ivanti_sent")) {        return;    }    var qc = new GlideRecord('psp_replicate_conf');    qc.addQuery('table_name', tableName);    qc.addQuery('action_create', true);    qc.addQuery("action_update", true);    qc.addQuery("sync_direction", "share");    qc.addQuery("active", "true");    qc.addQuery("u_target_queue.u_name", "psp.in.meshlet.ivanti");    qc Scroll down to the tabs at the bottom of the form and click the Transform Scripts tab. Create New transform map scripts according to the information in the table shown below. When Order Script onBefore 80 (function runTransformScript(source, map, log, target /*undefined onStart*/ ) { if (source.u_comments.nil()) return; var sgr = new GlideRecord("sys_journal_field"); sgr.addQuery("name", target.getTableName()); sgr.addQuery("element", "comments"); sgr.addQuery("element_id", target.sys_id); sgr.addQuery("value", source.u_comments); sgr.query(); if (sgr.next()) ignore = true; })(source, map, log, target); onBefore 85 (function runTransformScript(source, map, log, target /*undefined onStart*/ ) { if (source.u_caller_email.nil()) { return; } var gr = new GlideRecord("sys_user"); gr.addQuery("email", source.u_caller_email); gr.query(); if (gr.next()) { target.caller_id = gr.sys_id; } })(source, map, log, target); onAfter 90 .query();    while ( ogr qc.next()) {        // reset update the value message with set correlation counter id each before time we send do out a        var new decodeData share = configuration pspS.decryptString(ogr.value);        decodeData = decodeData.replace("<correlation_id/>", "<correlation_id>" + target.correlation_id + "</correlation_id>");        if (decodeData.indexOf("</attachments>") > -1) {            ogr.name = ogr.name.replace("update", "attach");        }        ogr.value = pspS.encryptStringWithCipher(decodeData, "3");        ogr.u_extra = "";        ogr.state = "ready";        ogr.update();    } })(source, map, log, target);
onAfter	95	(function runTransformScript(source, map, log, target /*undefined onStart*/ ) { if (!source.u_correlation_id.isNil()) {        return;    }    var pspR = new PerspectiumReplicator();    var ds = new GlideRecord("psp_replicate_conf");    ds.addQuery("u_target_queue.u_name", "psp.in.meshlet.ivanti");    ds.addQuery("active", "true");    ds.addQuery("sync_direction", "share");    ds.query();    if (!ds.next()) {        return;    }    var gr = new GlideRecord("incident");    gr.addQuery("sys_id", target.sys_id);    gr.query();    if (gr.next()) {        pspR.shareRecord(gr, "incident", "update", ds.sys_id);    } })(source, map, log, target);
UI Step
Table Map Source Field	Script to add	NOTE: Field values will be reflected in Ivanti in...
description	answer = current.description; if (current.description.nil()) { answer = current.short_description; }	Summary
business_service	answer = “Service Desk”;	Service
category	answer = “Capacity”;	Category
state	answer = “Active”;	Status
assigned_to	answer = “Alan Taylor”;	Owner
assignment_group	answer = “Service Desk”;	Team

Next steps

       pspRepl.messageSetCounter = {};

            var startedDateTime = gs.nowDateTime();

            // share record, setting tag to mark attachments

            if (tgr.operation() == "insert" || (tgr.isValidField("correlation_id") && tgr.correlation_id.nil())) {

                op = "deferred";

            }

           // try changing name from update to attach

            pspRepl.shareOneRecord(tgr, qc, tableName, op, 'ivanti_sent'); 

        }

    }