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Perspectium ServiceOps is a preconfigured service integration that bonds ITSM applications with Atlassian Jira Software or CA Agile Central (formerly Rally) for DevOps use cases. ServiceOps eliminates miscommunication between IT Operations and Development teams by automating common processes between them. As a result, your customers will realize better response times and transparency of work being performed for them.
- When applicable incident is created in your ITSM tool, create issue in Jira and bi-directionally
synchronize from that point onwards - When change request/change task is submitted in your ITSM tool, a Jira/Agile Central story/epic is
automatically created and synchronized - When a Jira/Agile Central story or task is created, optionally create change request in your ITSM tool
Get started with ServiceOps
Learn how to implement a ServiceOps integration with just a few simple configuration steps in your ServiceNow instance.
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