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tooltipInformation on this page pertains to the Perspectium Fluorine release
titleFluorine
urlhttps://docdocs.perspectium.com/display/fluorine


You can sync your ServceNow attachments, comments, and work notes ServiceNow attachments by enabling the Include the Include attachments option in your dynamic share or bulk share. If  If syncing data with a dynamic share, you will need to enable the Share the Share Pending Attachments option to send out attachments that were uploaded before you created your dynamic share. If  If you are sharing attachments to another ServiceNow instance, you will need to Subscribe to both sys_attachment and the sysboth sys_attachment and the sys_attachment_docto doc to ensure that your attachments are properly synced.

(info) NOTE: Attachment deletes are not currently supported through the Include attachments option. 

Prerequisites

(warning) First, you will need to create a dynamic share or create a bulk share.

Sync attachments

To sync attachments among your ServiceNow instances, follow these steps:

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Access your dynamic share or bulk share

Log into your sharing (source) ServiceNow instance and navigate to Perspectium > Replicator > Dynamic Share or Bulk Share. Then, click into the dynamic share or bulk share that you want to share attachments with.

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Include attachments

Click the Additional Settings tab. Then, check the Include attachments box to enable the sharing of attachments to your subscribing (target) instance(s).

(info)NOTE: If using a dynamic share, you may want to share out attachments that were updated before your dynamic share was created. To share out previously uploaded attachments, click the Advanced tab. Then, check Share Pending Attachments.

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Save your changes

Click Update

In the bottom left-hand corner of the form, click Update to save the changes to your dynamic share or bulk share.

(info)NOTE: After enabling the Include attachments option, shared records from the sys_attachment and sys_attachment_doc tables will be put into outbound messages in the u_psp_attachment_out_message table before being shared out of your source instance.



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