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Enable email sending

Log into your ServiceNow instance and navigate to System Mailboxes > Administration > Email Properties. In the upper left-hand corner of the form, check the Yes | No box under Email sending enabled to allow emails to be sent from your ServiceNow instance.

Create a Perspectium connection error notification

Navigate to Perspectium > Control and Configuration > Error Notification and click New. Type any Name for your error notification and choose a Table to send notifications for. Scroll down to the When to send tab, and select Event is fired from the Send when drop down. Then, select perspectium.connection.error.threshold from the Event name dropdown.

Choose users who will receive error notification emails

Click the Who will receive tab. Then, click > next to Users to start adding users who will receive batched connection error notification emails.

Save your Perspectium connection error notification

In the bottom left-hand corner of the form, click Submit to save the settings for your Perspectium connection error notification.

Set your notification batch size and timing

Navigate to Perspectium > Control and Configuration > Properties. Scroll to the section labeled Send notification emails in batches of. In the box underneath this label, type a number to indicate the amount of notifications that will signify one batch. Next, scroll to the section labeled Send notification emails about connection errors in batches every and choose a time interval to send batched notifications in. Finally, click Save at the bottom of the page to save your Perspectium properties. Once these two properties are setup, your notifications will be emailed in batches at the specified intervals to the users you configured in Step #3.

NOTE: The notifications for Perspectium connection errors will be emailed in batches of 10 notifications every 30 minutes by default.