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When a dynamic share or bulk share runs, message records are created in the Messages > Outbound module. If your sharing ServiceNow instance starts to experience performance issues due to a large number of message records piling up in the Outbound table, you can change the maximum number of message records for the Outbound table in Perspectium > Control and Configuration > Properties. Additionally, you can make use of the Delete This Share's Messages option to quickly delete the message records in the Outbound table that are associated with a dynamic share or bulk share.

 NOTE: The Delete This Share's Messages option requires access to the parent global variable. If this variable is undefined (i.e., changed by another business rule), then this option will not be available on the dynamic share and bulk share forms.

Prerequisites

 First, you will need to follow the steps to get started with Replicator and create a dynamic share or create a bulk share.

Procedure

To delete the message records created by a dynamic share or bulk share, follow these steps: