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After completing the initial steps to set up your Freshdesk instance for a ServiceBond integration, you will need to bond your Freshdesk instance with another app to finish configuring your integration. 



Info

The instructions and information provided are for bonding Freshdesk with ServiceNow. If you are trying to bond Freshdesk with another ITSM app, contact Perspectium Support for a guided setup.



Bond Freshdesk with ServiceNow

To sync your Freshdesk tickets and map ticket fields with ServiceNow incidents, complete the following procedures:

UI Steps


UI Step

Create a ServiceNow dynamic share for Freshdesk


UI Step

Create custom ServiceNow outbound table map fields for Freshdesk


UI Step

Update ServiceNow transform map field scripts for Freshdesk


UI Step

Add ServiceNow attachment.uploaded script action for Freshdesk






Trying to bond Freshdesk with another app?

Contact Perspectium Support for a guided setup.