After completing the initial steps to set up your Freshdesk instance for a ServiceBond integration, you will need to bond your Freshdesk instance with another app to finish configuring your integration.
The instructions and information provided are for bonding Freshdesk with ServiceNow. If you are trying to bond Freshdesk with another ITSM app, contact Perspectium Support for a guided setup.
Bond Freshdesk with ServiceNow
To sync your Freshdesk tickets and map ticket fields with ServiceNow incidents, complete the following procedures: