Release Highlights

Planning your ServiceNow instance upgrade

To prepare your ServiceNow instance for an upgrade to the Fluorine+ release, follow these steps:

Release Notes

Fluorine+ Patch 7 Release (DataSync for ServiceNow Agent)

March 13, 2020

• Added the ability for Agent to configure the mapping of fields to data type

Fluorine+ Patch 6 Release (DataSync for ServiceNow Agent)

March 12, 2020

• Added the ability for Agent to truncate by bytes for texts that maybe contain UTF-8 characters

Fluorine+ Patch 3 Hotfix 2 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)

March 12, 2020

• Fixed an issue where custom schema properties were not being honored for sys_attachment, sys_audit, and sys_journal_fields when option to include them are configured in bulk share

Fluorine+ Patch 5 Release (DataSync for ServiceNow Agent)

March 9, 2020

• Fixed an issue where the Agent was mishandling boolean values when a boolean column has integer as the data type

Fluorine+ Patch 4 Release (DataSync for ServiceNow Agent)

February 29, 2020

• Fixed an issue where the Agent throws an error when messages are received using custom schema properties

• Agent will now honor scientific notation values as string values when replicated

Fluorine+ Patch 3 Release (DataSync for ServiceNow Agent)

February 14, 2020

• Added the ability to translate new lines to a desired replacement for the JSON File Subscriber

• Added the option to create table columns in alphabetical order when replicating to database

• Removed invalid <database_max_column_size> tag from default agent configuration file (the correct tag is <database_column_max_size>)

• Enhanced temporal agent to reflect the timestamp in seconds rather than milliseconds

• Fixed an issue with child columns converting to number type from a string type upon replication

• Fixed an issue where columns are being created as CLOB although it has not reached <database_column_max_size>

• Fixed an issue where <column_max_size>'s actual value is 1 less than the specified value in configuration

Fluorine+ Patch 3 Hotfix 1 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)

February 29, 2020

• Fixed an issue where the Agent throws an error when messages are received using custom schema properties

Fluorine+ Patch 3 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)

Februar 14, 2020

• Preview output in table map now correctly process HTML fields with single lines

• Fixed an issue where columns are being created as CLOB although it has not reached <database_column_max_size>

Fluorine+ Patch 2 Release (DataSync for ServiceNow Agent)

January 10, 2020

• Added the feature for replicator agent to specify which temporal columns to be primary keys

• Added the ability to configure how much time difference to add between temporal entry

• Enhanced the agent for temporal columns to have the same precision size

Fluorine+ Patch 2 Release (Salesforce)

December 30, 2019

• Enhanced and added additional test coverage to the Salesforce package

Fluorine+ Patch 1.1 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)

December 17, 2019

• Enhanced exception handling of parsing fields in outbound xml record to address issue where value of an outbound message is empty

• Fixed an issue for deletes on the subscribing instance to trigger business rule

• Fixed an issue where the last share time was not being updating correctly for scheduled bulk shares

• Fixed an issue where the preview count is incorrect when using Share updates since then on a new bulk share

• For worknotes to properly send from ServiceNow InstanceSync, the form must be updated after posting a worknote.

Fluorine+ Hotfix 1 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)

November 25, 2019

• Fixed an issue for deletes on the subscribing instance to trigger business rule

Fluorine+ Patch 1 Hotfix 2 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)

November 18, 2019

• Fixed an issue where the last share time was not being updating correctly for scheduled bulk shares

• Fixed an issue where the preview count is incorrect when using Share updates since then on a new bulk share.

Fluorine+ Patch 1 Hotfix 1 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)

November 12, 2019

• Fixed an issue where the last share time was not being updating correctly for scheduled bulk shares

Fluorine+ Patch 2 Release (Observer)

November 12, 2019

•  Health check records that has no value for the "Example URL" field will now adapt the "Label" field name

• Added the ability to uninstall non-Observer components

• You can now prepend "X_" to the flag of an event subscription to prevent the script action from being recreated and re-enabled when running Start All Jobs

• Fixed an issue with MID server down flags not displaying correct event values

Fluorine+ Patch 1 Release (Salesforce)

October 31, 2019

• Fixed an issue where subscribed jobs throw null exceptions because of configuration errors

• Fixed an issue when scheduled jobs delay time is set to 0 which might cause jobs to not execute

• Fixed an issue where records are processing out of order from SFDC and into ServiceNow

• Refactored the handling of high volumes of dynamic shares causing too many SOQL queries

• Removal of records in Salesforce that are correlated with ServiceNow might cause errors when a bulk share of the same record is initiated from ServiceNow

Fluorine+ Patch 1 Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)

October 4, 2019

• Fixed an issue where receipts had count discrepancies for large volumes of replications

• Bulk share preview will only account inserts when using Share updates since then on new cloned bulk share.

• If a non-existing custom table is used for an outbound table map, the Receipts "Resend" feature will not resend the message.

• Creation of multiple default subscribed queues with different credentials causes the second default subscribed queue to be read-only

• Conditional Shares are not querying the domain field correctly in domain separated instances

• Enhanced exception handling of parsing fields in outbound xml record which addresses an issue where the value of an outbound message is empty

• Embedded Change Request does not appear in Common Incident record

• Gateway Finish Install stalls after clicking "Finish Install" due to not setting up domain separation

• Replicator Agent console does not display a warn message when a update of a non-existing record in the Database is processed.

Fluorine+ Patch 1 Release (Observer)

October 4, 2019

• You can now choose to enable or disable showing flags that are relevant to the trend group in the trend group chart in Observer

• You can now choose to enable or disable all script actions when running Start All Jobs for Observer 

• An undefined sample message will no longer appear when clicking the play button to trigger custom alert in Observer 

• Fixed an issue for Observer's Top Ten page displaying tables with empty data 

Fluorine+ Release (Salesforce)

August 1, 2019

• You can now choose to delay your Perspectium jobs in Salesforce if the maximum number of Apex jobs running in your Salesforce org is exceeded

• You can now have better error handling and more descriptive messages if encountering errors when running Salesforce bulk shares

• You should now check Active to activate your Salesforce shared queues and subscribed queues

• You can now view receipts in your Salesforce integration 

• You can now test Perspectium Mesh connection and Dynamic Share triggers by clicking Save on Perspectium Properties

• Outbound messages will no longer be sent out when the Perspectium Mesh is down 

• Salesforce jobs will no longer fail due to exceeding the max Apex jobs 

• Salesforce attachments will now map correctly even if special characters are present in the attachment message

• There will no longer be issues with messages being sent to the wrong vhost

• Improved overall Salesforce Bulk Share functionality 

Fluorine+ Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)

June 28, 2019

• You can now use a streamlined Meshlet approach to onboard customers to your Service Provider Gateway ServiceNow instance

• You can now set up a DataSync integration with a Snowflake database by adding an <ensure_table_exists/> directive to your agent.xml configuration file

• You can now specify a percentage of workers on your ServiceNow instance's nodes that will be used to run concurrent scheduled bulk shares

• You can now integrate ServiceNow, Jira, and Salesforce data with a ServiceBond multi-app integration

• You now have an option to save properties related to your Perspectium integration to ServiceNow's System Property (sys_properties) table to improve your integration's overall performance

• The Directory Replicator and Remedy Replicator types no longer appear as options in the DataSync Agent installer

• Removed deprecated Status module under Control and Configuration 

• You can now view receipts for inbound data in your Salesforce org for a SalesInsight integration and modify receipt batch sizes for Salesforce

• Perspectium update sets are now compliant per recent ServiceNow HealthScan results

• Get queue status will now display information about the number of ServiceNow outbound/inbound messages ready to be shared out/received

• You can now specify the names for the psp_valid_from and psp_valid_to columns in a temporal configuration for a DataSync Agent

• You will now need to use your Jira username and Jira API token to authenticate for ServiceBond for Jira and ServiceOps integrations

• You can now use the changes, changes to, and changes from operators when creating filter conditions for a ServiceNow dynamic share or bulk share

• The DataSync Agent will now come packaged with the 3.8.0 JDBC driver for DataSync integrations to a Snowflake database

• When running a Table Compare between two ServiceNow instances, you now have an option to bulk share any missing rows in your source instance to the target instance

• You can now create filter conditions for a source field in a ServiceNow table map using either condition builder or a script

• You can now view ServiceNow subscribed queue information in the receipt details for outbound messages

• You will now be prompted when checking the include all child tables option for dynamic shares to use this feature for DataSync for ServiceNow integrations only (and not InstanceSync)

• Added validation on subscribing instance to skip parent records with child class name to prevent errors when receiving child records

• You can now choose a hashing function when creating data obfuscation rules for a ServiceNow dynamic share or bulk share

• You can now reprocess all ServiceNow inbound messages with a status of Skipped or Error by clicking Process all in the inbound messages list view

• Error log messages in ServiceNow will no longer appear when clicking Get Queue Status

• Dynamic share business rules will now run properly after a delete action occurs on a targeted table

• DataSync Agents will now only run if 100GB of space is available on the hard disk partition where the Agent is installed

• You will now receive an error status message if trying to create a ServiceNow shared queue with spaces in its endpoint URL

• An error message will no longer appear when defining a field prefix for a ServiceNow subscribe in an InstanceSync for ServiceNow integration

Can't find the feature you're looking for?  

See release notes for earlier releases.