Planning your ServiceNow instance upgrade

To prepare your ServiceNow instance for an upgrade to the Gold release, follow these steps:

Release Notes

Gold Release (DataSync for ServiceNow Agent)

TBD

• Configure the number of times the DataSync agent will retry after a SQL error.

• Improved better error handling for DataSync agent when messages have empty values.

• DataSync agent name is now automatically generated from the instance name as instancename_subscribe.

• Choose to use the JDK/JRE directory path defined in the JAVA_HOME environment variable when configuring your DataSync Agent.

• The agent.xml configuration file's database_parms directive has been standardize.

• Tasks pointing to the same database and server will allocate and start only one table stats collector to avoid placing excessive load on the agent and the database.

Gold Release (SalesInsight)

TBD

• Optimized Perspectium Apex Triggers to improve performance and speed.

• Improved error handling for previewing bulk shares.

Gold Release (InstanceSync)

TBD

Gold Release (DataSync)

TBD

• Setup DataSync Agent for Snowflake through the Agent Installer.

• More visibility into batch receipts generated by the replicator agent.

• Added machine's hostname, internal IP address, Java version and OS version to DataSync Agent's heartbeat.

• You can now validate the installation of the Repeater Agent

Gold Release (ServiceBond)

TBD

• Special characters are now supported by meshlet integrations.

• Override only share updated fields property by using the always share field property in the table field map record.

• Use Incident Management group share template to quickly create an integration for the incident process.

• Integrate incident and requested items in Autotask. 

• Create change request to work item integration between ServiceNow and Azure DevOps via an Azure DevOps meshlet.

• Service integrations now support special and foreign characters.

• Choose to send dynamic share outbound message immediately for your ServiceBond integrations.

• Distribute bulk share workload feature will only schedule jobs on nodes that are online and are set to accept "any" schedulers.

• ServiceBond for Splunk now formats data so it is easier to view.

Gold Release (ServiceOps)

TBD

Gold Release (Replicator)

TBD

• Use dynamic share to create flow to send records out of your ServiceNow instance even with setWorkflow set to false.

• Specify how many bulk share can run in a scheduled bulk share.

• Use the meshlet approach to create an integration between ServiceNow and Cherwell.

• You are now prompted to confirm when deleting messages in the inbound/outbound tables.

• Bulk subscribe from ServiceNow to ServiceNow.

• Easier creation and setup for shared and subscribed queues.

• Enable debug logging for a specified time frame in Perspectium properties.

• Enable and monitor receipts for fanout queues.

• Filter out which audit log records to share in dynamic share or bulk share.

• Specify which node your schedule jobs run on.

• Improved Dynamic Share's Scheduled sync up feature with indexed columns.

• Receipt messages are now an opt-in feature and can be enabled in the u_psp_properties table by modifying the value of the com.perspectium.enable_receipts property.

• Group share now includes Database Views tables. 

• Performance improvement in deleting all receipts.

• Added confirmation request for deleting all receipts.

• Share child tables with the sys_template table.

• View History is now compatible with enabled monitor and track history.

• On dynamic shares you are no longer restricted from using "Include Journal Fields" when "Business Rule When" is set to "Before". Instead, a warning message is displayed to notify users that "Include Journal Fields" should not be checked when sharing to another ServiceNow instance or SIAM integration.

Gold Release (Service Provider Gateway)

TBD

• Create change request integrations with customers in the Service Provider Gateway.

Gold Release (Observer)

TBD