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Replicator for ServiceNow update set is here! Check out the DataSync Release notes on whats new with DataSync for ServiceNow (previously known as Replicator). Using Flow for ServiceNow Dynamic Share is now live!You can now choose between business rule or flow designer to send records out of your ServiceNow instance as they are created and/or updated |
Planning your ServiceNow instance upgrade
To prepare your ServiceNow instance for an upgrade to the Gold release, follow these steps:
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Read the Release NotesCheck out the Gold Release Notes for InstanceSync, DataSync, ServiceBond, ServiceOps, and Service Provider Gateway below to determine whether the features, enhancements, and fixes in the release are necessary to improve the performance of your Perspectium integration. |
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Stop all Perspectium jobsLog into any ServiceNow instances that have Perspectium update sets committed to them, and click Perspectium > Control and Configuration > Stop All Jobs to stop running all Perspectium jobs on each instance. |
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Run Finish Install scripts and start all Perspectium jobsAfter committing Gold update sets to your instance, navigate to Perspectium > Control and Configuration > Finish Install and click Confirm to run the Perspectium Finish Install scripts. Then, click Perspectium > Control and Configuration > Start All Jobs to restart the Perspectium jobs for your instance. |
Release Notes
TBD
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title | Enhancements |
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- You can now configure the number of times the DataSync agent will retry after a SQL error.
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | CE-160 |
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- The DataSync agent name is now automatically generated from the instance name as instancename_subscribe.
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-3378 |
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-1479 |
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- Improved better error handling for DataSync agent when messages have empty values.
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-7956 |
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color | red |
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size | large |
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icon | delete |
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title | Bug Fixes |
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- Tasks pointing to the same database and server will allocate and start only one table stats collector to avoid placing excessive load on the agent and the database.
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | CE-159 |
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TBD
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color | green |
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size | large |
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icon | add |
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title | New Features |
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color | blue |
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size | large |
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icon | trash |
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title | Removed Features |
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color | yellow |
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size | large |
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icon | star |
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title | Enhancements |
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- Optimized Perspectium Apex Triggers to improve performance and speed
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-8321 |
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- Improved error handling for previewing bulk shares
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-8321 |
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color | red |
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size | large |
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icon | delete |
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title | Bug Fixes |
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TBD
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color | green |
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size | large |
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icon | add |
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title | New Features |
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- You can now use dynamic share to create flow to send records out of your ServiceNow instance even with setWorkflow set to false.
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-7592 |
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-7376 |
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- You can now use the meshlet approach to create an integration between ServiceNow and Cherwell.
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-7072 |
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- You can now create change request integrations with customers in the Service Provider Gateway
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-7398 |
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- You can now setup the DataSync Agent for Snowflake through the Agent Installer
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-7846 |
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- You are now prompted to confirm when deleting messages in the inbound/outbound tables
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-6288 |
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- You now have more visibility into batch receipts generated by the replicator agent
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-7114 |
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- Special characters are now supported by meshlet integrations
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-7524 |
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-8419 |
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We've improved our data alignment You can now choose to send dynamic share outbound message immediately for your Service Gateway integrations Security fixes |
See what's new with all the data integration solutions!
See what's new in all the integration available to facilitate automated Service Provider to Customer interactions!
See whats new with the Record Estimator application!
See what's new in our other legacy products like Replicator and Observer!
Release Names and Packaging
The releases name are in the format of <Major> <Patch or Hotfix> <Patch/Hotfix Number>. The contents of a release package are based on the name and are as follows:
Format | Description |
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Major | Version of the software that contains significant new features, enhancements, and/or improvements in the user interface (UI) or user experience (UX). Perspectium's release name follows the chemical elements (e.g. Gold) and are released alphabetically. For example, the Gold release is the major release following Fluorine Plus. |
Patch | A set of changes that contains updates, bug fixes, and/or improvements on the product. This release version can be installed by itself without a major release. (e.g. Gold Patch 1) |
Hotfix | A set of changes that addresses specific issues. This release version cannot be installed by itself, it will need to be uploaded on top of a major or patch release. Starting with Gold patch1, hotfixes will be cumulative, so hotfix5 will contain all previous Gold patch1 hotfixes. (e.g. Gold Patch 1 Hotfix 1, Gold Patch 1 Hotfix 3, Gold Patch 1 Hotfix 4) |
Number | The number that represents which Patch or Hotfix the release version is in. |
- You can now use the Incident Management group share template to quickly create an integration for the incident process
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-5706 |
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- You can now bulk subscribe from ServiceNow to ServiceNow
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-8519 |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-8346 |
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- You can now integrate incident and requested items in Autotask
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-8009 |
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- You can now enable debug logging for a specified time frame in Perspectium properties
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-4326 |
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- You can now create a change request to work item integration between ServiceNow and Azure DevOps via an Azure DevOps meshlet
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-8508 |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-7461 |
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- You can now filter out which audit log records to share in dynamic share or bulk share
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-2889 |
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color | blue |
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size | large |
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icon | trash |
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title | Removed Features |
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- On dynamic shares you are no longer restricted from using "Include Journal Fields" when "Business Rule When" is set to "Before". Instead, a warning message is displayed to notify users that "Include Journal Fields" should not be checked when sharing to another ServiceNow instance or SIAM integration.
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-3235 |
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color | yellow |
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size | large |
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icon | star |
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title | Enhancements |
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- Add machine's hostname, internal IP address, Java version and OS version to DataSync Agent's heartbeat
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-4245 |
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- You can now validate the installation of the Repeater Agent
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-7166 |
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- Service integrations now support special and foreign characters
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-7524 |
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- Improved Dynamic Share's Scheduled sync up feature with indexed columns
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-7259 |
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- Receipt messages are now an opt-in feature and can be enabled in the u_psp_properties table by modifying the value of the com.perspectium.enable_receipts property
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-8630 |
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- You can choose to have dynamic share outbound messages sent immediately instead of having the multioutput processor send them
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-8644 |
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- Distribute bulk share workload feature will only schedule jobs on nodes that are online and are set to accept "any" schedulers
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | DEV-8662 |
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color | red |
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size | large |
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icon | delete |
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title | Bug Fixes |
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- You can now share child tables with the sys_template table
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server | JIRA |
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columns | key,summary,type,created,updated,due,assignee,reporter,priority,status,resolution |
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serverId | e15725ca-3b2b-32f6-914c-89477a90901d |
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key | INC-5141 |
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TBD
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color | yellow |
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size | large |
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icon | star |
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title | Enhancements |
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Deactivated Application Access Count action by default as it sends excessive noise that may not be useful for alerting
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