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(tick) NEW STUFF HERE

Description here

Planning your ServiceNow instance upgrade

To prepare your ServiceNow instance for an upgrade to the Gold release, follow these steps:

UI Steps
UI Step

Read the Release Notes

Check out the Gold Release Notes for InstanceSync, DataSync, ServiceBond, ServiceOps, and Service Provider Gateway below to determine whether the features, enhancements, and fixes in the release are necessary to improve the performance of your Perspectium integration.

UI Step

Stop all Perspectium jobs

Log into any ServiceNow instances that have Perspectium update sets committed to them, and click Perspectium > Control and Configuration > Stop All Jobs to stop running all Perspectium jobs on each instance.

UI Step

Preview and commit new update sets

Contact Perspectium Support to request download links for the Gold update sets that apply to your Perspectium integration. Then, preview and commit the update sets to the applicable instances.

UI Step

Run Finish Install scripts and start all Perspectium jobs

After committing Gold update sets to your instance, navigate to Perspectium > Control and Configuration > Finish Install and click Confirm to run the Perspectium Finish Install scripts. Then, click Perspectium > Control and Configuration > Start All Jobs to restart the Perspectium jobs for your instance. 

Release Notes

Gold Release (DataSync for ServiceNow Agent)

MONTH DAY, 2019

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titleEnhancements

  • You can now configure the number of times the DataSync agent will retry after a SQL error.
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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyCE-160

  • The DataSync agent name is now automatically generated from the instance name as instancename_subscribe.
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-3378
 
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columnskey,summary,type,created,updated,due,assignee,reporter,priority,status,resolution
serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-1479

  • Improved better error handling for DataSync agent when messages have empty values.
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7956

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titleBug Fixes

  • Tasks pointing to the same database and server will allocate and start only one table stats collector to avoid placing excessive load on the agent and the database.
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyCE-159

Gold Release (SalesInsight)

MONTH DAY, 2019

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titleNew Features

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titleRemoved Features

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titleEnhancements

  • Optimized Perspectium Apex Triggers to improve performance and speed
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-8321

(tick) Replicator for ServiceNow update set is here! 

Check out the DataSync Release notes on whats new with DataSync for ServiceNow (previously known as Replicator).

(tick) Using Flow for ServiceNow Dynamic Share is now live!

You can now choose between business rule or flow designer to send records out of your ServiceNow instance as they are created and/or updated 

(tick) We've improved our data alignment 

You can now choose to send dynamic share outbound message immediately for your Service Gateway integrations

(tick) Security fixes

 


DataSync Release Notes

See what's new with all the data integration solutions!

Service Gateway Release Notes

See what's new in all the integration available to facilitate automated Service Provider to Customer interactions!

Record Estimator Release Notes 

See whats new with the Record Estimator application!

Other Products Release Notes

See what's new in our other legacy products like Replicator and Observer!


Release Names and Packaging

The releases name are in the format of <Major> <Patch or Hotfix> <Patch/Hotfix Number>. The contents of a release package are based on the name and are as follows:

FormatDescription
Major

Version of the software that contains significant new features, enhancements, and/or improvements in the user interface (UI) or user experience (UX). 

Perspectium's release name follows the chemical elements (e.g. Gold) and are released alphabetically. For example, the Gold release is the major release following Fluorine Plus.

Patch

A set of changes that contains updates, bug fixes, and/or improvements on the product. This release version can be installed by itself without a major release.

(e.g. Gold Patch 1)  

Hotfix

A set of changes that addresses specific issues. This release version cannot be installed by itself, it will need to be uploaded on top of a major or patch release. Starting with Gold patch1, hotfixes will be cumulative, so hotfix5 will contain all previous Gold patch1 hotfixes. 

(e.g. Gold Patch 1 Hotfix 1, Gold Patch 1 Hotfix 3, Gold Patch 1 Hotfix 4) 

NumberThe number that represents which Patch or Hotfix the release version is in. 
  • Improved error handling for previewing bulk shares
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-8321

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titleBug Fixes

Gold Release (InstanceSync, DataSync, ServiceBond, ServiceOps, Service Provider Gateway)

MONTH DAY, 2019

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titleNew Features

  • You can now use dynamic share to create flow to send records out of your ServiceNow instance even with setWorkflow set to false.
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7592

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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7376

  • You can now use the meshlet approach to create an integration between ServiceNow and Cherwell.
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7072

  • You can now create change request integrations with customers in the Service Provider Gateway
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7398

  • You can now setup the DataSync Agent for Snowflake through the Agent Installer
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keyDEV-7846

  • You are now prompted to confirm when deleting messages in the inbound/outbound tables
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keyDEV-6288

  • You now have more visibility into batch receipts generated by the replicator agent
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keyDEV-7114

  • Special characters are now supported by meshlet integrations
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keyDEV-7524

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keyDEV-8419

  • You can now use the Incident Management group share template to quickly create an integration for the incident process
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-5706

  • You can now bulk subscribe from ServiceNow to ServiceNow
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keyDEV-8346

  • You can now integrate incident and requested items in Autotask 
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keyDEV-8009

  • You can now enable debug logging for a specified time frame in Perspectium properties
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-4326

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titleRemoved Features

  • On dynamic shares you are no longer restricted from using "Include Journal Fields" when "Business Rule When" is set to "Before". Instead, a warning message is displayed to notify users that "Include Journal Fields" should not be checked when sharing to another ServiceNow instance or SIAM integration.
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-3235

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titleEnhancements

  • Add machine's hostname, internal IP address, Java version and OS version to DataSync Agent's heartbeat
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-4245

  • You can now validate the installation of the Repeater Agent
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyDEV-7166

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colorred
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icondelete
titleBug Fixes

  • You can now share child tables with the sys_template table
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serverIde15725ca-3b2b-32f6-914c-89477a90901d
keyINC-5141

Gold Release (Observer)

MONTH DAY, 2019

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titleEnhancements

Deactivated Application Access Count action by default as it sends excessive noise that may not be useful for alerting





Can't find the feature you're looking for?  

See release notes for earlier releases.