Planning your ServiceNow instance upgrade

To prepare your ServiceNow instance for an upgrade to the Gold release, follow these steps:

Release Notes

Gold Release (DataSync Agent, DataSync for ServiceNow Agent)

TBD

• Setup DataSync Agent for Snowflake through the Agent Installer.

• More visibility into batch receipts generated by the replicator agent.

• Manually re-share records between a designated time interval.

• Configure the number of times the DataSync agent will retry after a SQL error.

• Improved better error handling for DataSync agent when messages have empty values.

• DataSync agent name is now automatically generated from the instance name as instancename_subscribe.

• Choose to use the JDK/JRE directory path defined in the JAVA_HOME environment variable when configuring your DataSync Agent.

• The agent.xml configuration file's database_parms directive has been standardize.

• Ability to select which temporal columns will be primary key in agent.xml.

• Configure time difference between temporal entries in agent.xml.

• Added machine's hostname, internal IP address, Java version and OS version to DataSync Agent's heartbeat.

• You can now validate the installation of the Repeater Agent.

• Updated agent to utilize 3.9.0 Snowflake JDBC driver.

• Target database schema will now derive from the target table name.

• Configure your DataSync Agent with sorting your database columns in alphabetical order. 

• Prevent your DataSync Agent from altering your database column size.

• Tasks pointing to the same database and server will allocate and start only one table stats collector to avoid placing excessive load on the agent and the database.

• DataSync Agent will now replicate records with foreign character. Having the previous DataSync Agent release will still have the issue, simply upgrading to Gold WILL NOT fix the issue. Check out the following link to fix the issue: Why am I having error replicating records with foreign characters?

Gold Release (DataSync for Salesforce)

TBD

• Optimized Perspectium Apex Triggers to improve performance and speed.

• Improved error handling for previewing bulk shares.

• Previewing bulk share is prevented while a bulk share is running. 

• MultiOutput processing jobs will no longer be present in scheduled jobs after deletion.

Gold Release (ServiceBond)

TBD

• Special characters are now supported by meshlet integrations.

• Integrated incident and request in ServiceBond for Jira Service Desk.

• Override only share updated fields property by using the always share field property in the table field map record.

• Use Incident Management group share template to quickly create an integration for the incident process.

• Integrated incident and requested items in ServiceBond for Autotask. 

• Create change request to work item integration between ServiceNow and Azure DevOps via an Azure DevOps meshlet.

• Integrated common requested items in ServiceBond for ServiceNow

• Integrated task table in ServiceBond for Ivanti 

• One-way integration support for ServiceNow user to Ivanti

• Common document for sys_user is now available. 

• Service integrations now support special and foreign characters.

• Choose to send dynamic share outbound message immediately for your ServiceBond integrations.

• Distribute bulk share workload feature will only schedule jobs on nodes that are online and are set to accept "any" schedulers.

• ServiceBond for Splunk now formats data so it is easier to view.

• ServiceBond for ServiceNow will now correlate the sharing instance’s record on insert.

• You can maintain your user, location and team information in Ivanti.

Gold Release (Service Gateway between Jira and ServiceNow)

TBD

Gold Release (Replicator)

TBD

• Use dynamic share to create flow to send records out of your ServiceNow instance even with setWorkflow set to false.

• Specify how many bulk share can run in a scheduled bulk share.

• Use the meshlet approach to create an integration between ServiceNow and Cherwell.

• You are now prompted to confirm when deleting messages in the inbound/outbound tables.

• Bulk subscribe from ServiceNow to ServiceNow.

• Easier creation and setup for shared and subscribed queues.

• Enable debug logging for a specified time frame in Perspectium properties.

• Enable and monitor receipts for fanout queues.

• Filter out which audit log records to share in dynamic share or bulk share.

• Specify which node your schedule jobs run on.

• Monitor tables (inbound messages, outbound messages, outbound attachments, and outbound audits) in your ServiceNow instance. 

• Create multiple MultiOutput jobs in your ServiceNow instance through a UI. 

• Improved Dynamic Share's Scheduled sync up feature with indexed columns.

• Receipt messages are now an opt-in feature and can be enabled in the u_psp_properties table by modifying the value of the com.perspectium.enable_receipts property.

• Group share now includes Database Views tables. 

• Performance improvement in deleting all receipts.

• Added confirmation request for deleting all receipts.

• Ensured ServiceBond integration by notifying user to use "before" in business rule when

• Catalog Tasks PSP Template is available as a template selection for group share

• Share child tables with the sys_template table.

• View History is now compatible with enabled monitor and track history.

• Preview output in table map now correctly process HTML fields with single lines.

• Fixed an issue for deletes on subscribing instances not triggering business rules.

• You should no longer be able to create empty group share templates

• On dynamic shares you are no longer restricted from using "Include Journal Fields" when "Business Rule When" is set to "Before". Instead, a warning message is displayed to notify users that "Include Journal Fields" should not be checked when sharing to another ServiceNow instance or SIAM integration.

Gold Release (Service Provider Gateway)

TBD

• Create change request integrations with customers in the Service Provider Gateway.

Gold Release (Observer)

TBD