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By default, Salesforce receipts will be generated for every 1,000 ServiceNow messages. However, you can change this default value within the Replicator Settings for your Salesforce org that has been set up for a SalesInsight integration.


Prerequisites

(warning) First, you will need to follow the steps to get started with your SalesInsight integration for ServiceNow incidents and Salesforce cases.

Procedure

To view the receipts generated in your Salesforce org for data being shared out by ServiceNowchange the default value for the batch of messages that will generate a receipt in Salesforce, follow these steps:

UI Steps


UI Step

Log into your sandbox Salesforce organization and click theImage RemovedImage Addedicon in the upper lefttop right-hand corner of the screen. Then, click the Perspectium Replicator appclick Setup.


UI Step

In the navigation bar near the top Quick Find window on the left side of the screen, click Receipts. Then, on the resulting page, click into the receipt that you want to view. Note that the receipt's delivery status will be listed as the value in the Batch Type field for the receipt.

(info) NOTE: Keep in mind that receipts generated within Salesforce are receipts for data coming into Salesforce (inbound data). To view information for receipts for data coming out of ServiceNow (outbound data), see ServiceNow messages & receipts.

type and then click Custom Settings (under Custom Code).


UI Step

Locate the ReplicatorSettings label from the list of Custom Settings. Then, under the Action column, click Manage for ReplicatorSettings.

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UI Step

Modify Batch Ack Size and Batch Error Size values

On the resulting ReplicatorSettings page, click Edit. Then, modify the values for the Batch Ack Size and Batch Error Size fields to be the number of messages (as a batch) that will trigger the generation of a receipt within Salesforce for inbound data.

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UI Step

Save your changes

After modifying the values for Batch Ack Size and Batch Error Size, click Save at the top of the page to save the changes for your Replicator settings.Image Removed





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