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To configure your ServiceNow-Autotask Ivanti ServiceBond integration, you will need to create a ServiceNow dynamic share so that data can be shared out of your ServiceNow instance and into AutotaskIvanti. Dynamic shares allow for real time sharing of ServiceNow records as they are created and updated. Creating a dynamic share for your Autotask Ivanti ServiceBond integration will ensure that data that is modified in real time will be shared out from ServiceNow and into AutotaskIvanti.
Prerequisites
You will first need to install 3 Perspectium update sets to your ServiceNow instance in the following order:
1. Perspectium Core update set
2. Perspectium Common Endpoint update set
3. Perspectium Common Incident update set
You can request download links for these update sets by contacting Perspectium Support.
Procedure
To create a dynamic share for your ServiceNow-Autotask Ivanti ServiceBond integration, follow these steps:
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Next steps
Create a ServiceNow subscribed queue and subscribe for Ivanti
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