Page History
Perspectium ServiceBond is an integration solution that helps to automate interactions between a service provider and its customers.
a solution that bundles process and services with cloud integration to facilitate automated Service Provider to Customer interactions. ServiceBond is composed of a ServiceNow native application that is deployed on the Service Provider’s onto a ServiceNow instance of a service provider, along with components in the Perspectium Integration Mesh for Message message transformation and brokering, and as well as a native application on your ITSM platform when available , (or a mesh component, Meshlet, that ) that interfaces with your platform.
ServiceBond can automate service requests and case management between Provider service provider and Customer customer systems, manage multiple customers in a single environment securely and at scale, and deliver repeatable customer on-boarding with predefined services. Other features ranges from the followinginclude:
- Common Document Format mapping
- Bulk import or export of customer data e.g. CMDB, Knowledge base, Users
- Publishes once and subscribed by many
- Store and forward
- Same time update sequence guarantee
- Preconfigured zero footprint Meshlet or full featured native application (ServiceNow)
- Support for Flow Designer on ServiceNow for robust triggering