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Perspectium ServiceOps is a preconfigured service integration that bonds ITSM applications with Atlassian Jira Software or CA Agile Central (formerly Rally) for DevOps use casesServiceNow incidents and change requests with Jira issues. ServiceOps eliminates miscommunication between IT Operations and Development teams by automating common processes between them. As a result, your customers will realize better response times and transparency of work being performed for them.. Here's how ServiceOps can help to automate your organization's DevOps processes:
- When an incident is created in ServiceNow, create an issue in When applicable incident is created in your ITSM tool, create issue in Jira and bi-directionally
synchronize from that point onwardssynchronize both applications - When change When change request/change task is submitted in your ITSM tooltask is created in ServiceNow, a Jira /Agile Central story/epic is
epic is automatically created and synchronized - When a Jira/Agile Central story or task is Jira story or task is created, optionally create change request in your ITSM toolcreate change request in your ServiceNow instance
Get started with ServiceOps
Learn how to implement a ServiceOps integration with just a few simple configuration steps in your ServiceNow instance.
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